Advice, please, about re-formatting - thank you!

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MegsL
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Joined: Oct 8 2005

Hi everybody, I'm new here and glad to see a forum relating to hard disks, as I've spent the past month getting into a terrible mess with mine and would be very grateful for some advice.

First I bought a 250 GB Neron external disk drive for £99.00 from Staples, which seemed excellent value and worked well (I see references to this bargain item elsewhere in your Forum).

Second I bought Norton Ghost, version 5, and followed Norton's instructions for backing up my desktop PC's hard drive to the Neron HD using same.

Third, the PC's hard drive died the death halfway through the backup - full of blue screens and error messages, unable to boot into Windows either with or without a start-up disk, dead in the water.

Fourth (after a lot of phone calls to Norton, etc, which got me nowhere) the manufacturers of my Dell desktop informed me that this disaster had happened for two reasons, neither of which I'd been forewarned about: (1) My SATA Raid Stripe Array hard drive was incompatible with Norton Ghost and (2) I'd also been running Norton GoBack, which I hadn't known should have been disabled before starting backup. So the poor PC had been copying itself and re-copying itself and re-copying, and had finally burnt itself out.

All's - partly - well now. There's a new hard disk on the Dell desktop and I have retrieved from assorted CD backups much - though not, alas, all - of my previous 60 GB of data files. However, I now have a new problem and this is where I'd be most grateful for advice, if anybody knows the answer: please, HOW CAN I SAFELY RE-USE THE NERON EXTERNAL DRIVE, presumably still full of dangerous rubbish from the original catastrophe, and set it up to store on it some future backups NOT using Ghost???

At the moment, I daren't even plug the Neron into a USB socket on my restored desktop. I just don't know what would happen, if I did. Is there any foolproof, safe way in which I can re-format it?

I know nothing that's occurred was the Neron's fault, but I'd still rather junk it than risk another disaster. Regards to all, and thanks for any thoughts - Meg.

harlequin
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Joined: Aug 16 2000

i would plug it in ..... it isn't set to autoboot , just store data.
once it is seen by the operating sytem , format it.

Gary MacKenzie

sepulce@hotmail.com ( an account only used for forum messages )

Thinkserver TS140 , 750ti Graphics card  & LG 27" uws led backlight , Edius 8

Humax Foxsat HD Pvr / Humax Fox T2 dvbt

MegsL
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Joined: Oct 8 2005

Thanks a lot Harlequin, how do I format it? Do I need to re-install Neron's backup software, or is formatting done just using Windows? I have XP Home with both service packs. Sorry to be so desperately ignorant. Thanks -
Meg.

harlequin
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Joined: Aug 16 2000
one way to format the drive etc.

theoretically.

1. right click on my computer
2. select storage
3. select disk management local
4. should now see all hard drives in a list with full info.

select the drive you want , and do with it what you want.

Gary MacKenzie

sepulce@hotmail.com ( an account only used for forum messages )

Thinkserver TS140 , 750ti Graphics card  & LG 27" uws led backlight , Edius 8

Humax Foxsat HD Pvr / Humax Fox T2 dvbt

MegsL
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Joined: Oct 8 2005

Thanks, I'll try that!

Try it on something else first maybe, so that I'll know what to expect? That's great, thank you again - Meg.

MegsL
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Joined: Oct 8 2005

Right Gary, sorry to be back. Tried that, very interesting.

I tried your sequence first using a small Buslink disk I have. The PC saw it and everything worked just fine (I didn't actually format it).

Then I tried with the Neron, and the PC didn't know it was there - didn't recognize it at all, exactly as it didn't recognize its damaged Disk C three weeks ago.

So, those were TWO hard disks that Ghost - and I - were so busily trashing....! Thank you for helping me find that out. I guess I need this forum. Thanks again for your time and patience.
Yours, Meg.