AMD Duron & Premiere 6.0 problems

3 replies [Last post]
Kaare
Offline
Joined: Apr 14 1999

AMD Duron & Premiere 6.0 problems

I have the following system:
- AMD Duron 700 Mhz Socket A processor
- 256 Mb RAM (PC133)
- Aopen AK-33, KT133 socket A, ATX motherboard
- 20 Gb Fujitsu HD, 5400 rpm
- ATI Xpert 2000 Pro 32Mb AGP TV-out graphics board
- Aopen HQ45 case
- Pinnacle DV Upgrade firewire for video editing
- Premiere 6.0
- Extra 8,4 Gb Maxtor HD drive (for storage)

The system drive (Fujitsu) is partitioned into an 18 Mb drive for video digitising and a 2 Mb system disk. The large part of this Fujitsu disk (18Gb) is capable of about 7000 Kb/sec data rate according to the Pinnacle test software within Studio DV.

Problems:
1) Every time I exit Premiere 6.0 after editing I get a kernel error message which won’t close. I must restart my PC to get rid of it. This does not happen at work with the same Premiere software on an Intel 800Mhz PC with less RAM. Why this error message all the time?
2) Premiere 6.0 won’t reckognize the Pinnacle hardware DV card, so capturing from Premiere is useless. Why?
3) So I must use the Studio capture facility, but once video is digitised OK and I play it back, it looks more like an old Chaplin movie, staccato playback in other words.

All in all I feel I have wasted money. I have asked my PC dealer, no help. I have asked Pinnacle, no help. I have asked Adobe, no answer at all! So you guys are my last option in an attempt to fix this. The dealer that sold two Intel editing systems with Pinn. DC30 Plus and DV300 to my school claims that the AMD processor is useless with Pinnacle cards. Is this really so? I have noticed DV Docter has a special message group just for AMD owners. Is it so that AMD processors have more problems with disk editing???

I have, of course, disabled my Norman anit-virus software when editing, but is doesn’t help. Pinnacle said I should also disable a few other things using Ctrl-Alt-Delete and get rid of things on the list coming up except a few. No help at all. Video playback is still like old dear Mr. Chaplin. I have checked all I could check, but can’t find anything wrong.

I must add that I have done none linear editing since 1995 with the afore mentioned Pinn. Cards and Video Machine Light from FAST, so I am not exactly a newbie to NLE and setups.

Hoping for detailed help!

KÃ¥re Nilsen
Norway
kanilsen@c2i.net

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Kaare Nilsen

Kaare

Bomag
Offline
Joined: Aug 15 2000

My Pinnacle DV200 has worked ok with my last three AMD based machines.

Your problems seams to be a driver / windows problem rarther than a hardware problem.

So:

1. Are you using the drivers for Studio DV?
You should be using the standard (TI/NS) drivers if you want Prem 6.0 to recognise the card as being OHCI compliant. The chioce of drivers is dependent on which version of windows you are using.

2. Have you installed the Prem 6.01 patch?

I would suggest you use the seach tool as this problem has been raised a number of times.

philipb
Offline
Joined: Jun 19 2001

Kaare

I agree the problem is driver based. I have had flawless operation of the Pinnacle DV500+ and Adobe Prem 6 with Win2k and an an Athlon 1.2GHz on a KT133 chipset M/B, but using latest drivers is essential.

Have you installed the latest Via chipset drivers? The 4-in-1 driver set is available from Viatech.com and is absolutely vital for any Via based M/B.

Kaare
Offline
Joined: Apr 14 1999

Thanks to you all for trying to help.

I have.however, tried several of the solutions suggested, but I am nowhere near getting my Pinnacle DV Upgrade card to work, and I must admit I am about to give up. I do not have the energy or time to work on this problem anymore. Every time I try one suggested thing, another problem arises. At least the editing card from Pinnacle won't work.

So all in all I feel I have wasted money on a video card for nothing.

But thanks to you all anyway for trying to help. As for Pinnacle support I give NOTHING for their support. Sending me a standard pdf-file and a lot of irrelevant mails about "do this and do that" in general terms is NOT the kind of help I expect. It's all been useless. What they also suggest is changing my BIOS, but I do not have the knowledge. SO I told the Pinnacle support guys they ought to print a warning on every box of merchandise they sell that "installation is NOT for the novise, inexperienced computer user" so people can be aware of what they actually let themselves into if buying a Pinnacle digitising card.

So I shall try to sell my DV card at half price as soon as possible.

Kaare Nilsen
Norway

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Kaare Nilsen

Kaare