Hi there I am currently having problem with my new PC blue screening with the below error message when trying to hold a video conversation on MSN. The webcam operates fine by itself
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A problem has been detected and Windows has been shut down to prevent damage to your computer.
BUGCODES_USB_DRIVER
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware of software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.
Technical information:
***STOP: 0X000000FE (0X00000002, 0XFF441D840, 0XFF2F3990, 0XFFC47ED)
Beginning dump of physical memory
Physical memory dump complete
Contact your system administrator or technical support group for further assistance.
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My setup is as below
• Packard Bell iMedia M220 celeron 2.93 GHz
• Running windows XP Home Edition - version 2002 - SP2 9 (I have also installed all current updates and patches)
• Speedtouch 330 USB adls modem (I have updated the driver for this from the Thomsom website)
• Genius VideoCam Look USB webcam
I have remove and uninstalled all other USB devices. I have also changed the power setting in the devicemanager.
can anyone help
leave the usb camera out of the equation and make sure you put the adsl modem into a port you won't remove it from.
you may now need to re-install the drivers , but the unit should now be stable.
now do a system restore point.
add the videocam to the port furthest from the adsl modem.
see if it works now.
if it dumps again , send me a copy of the dump file c:\windows\memory.dmp and i'll see if i can work out exactly which driver file is causing the problem.
Thanks for that can i just ask what you mean by system restore. do you just mean powering my PC off or something else.
system restore is a part of windows xp.
i have mine switched off , but you would need to make sure yours was enabled before adding the drivers for the usb vid cam.
Thanks for your help it is all working now. i did do one other thing and the was to change the usb root hub power setting to alow the computer to turn off diveces in the divece manager. as i found a number fo other posting on forums that talked about this setting in relation to this error message