Cannot Access My External Hard Drive

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Mikey Mike
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Joined: Feb 25 2007

I wondered if someone could please help me. I am/was using an external hardrive to store work docs, music, photos etc on. It is only 20 days old and last night while saving a file it stopped working. It has now become a LOCAL DRIVE which I cannot acces and is showing as blank if I am lucky enough to access the properties !!!!! The PC ran some checks when I turned my PC back on after crashing but that aside I cannot acces it.
I am running windows XP and the E.H.Drive is NTFS. The check verified files, verified indexes; it did delete quite a few files on this check here as it said it had no spare space. The E.H.Drive is 150 GB and only 45 GB was used at present, and the final check it did was to verify the security descriptor. It then corrected files in the master table mirror, replaced bad clusters in logfile, corrected errors on the master files table, and corrected errors in the volume bitmap.
Now all this means nothing to me and I am stuck with what to do. Can anyone help me please ????
I'm no technobuff so if you can help please keep the english basic for me !!!!!!!!!!!
Thanks in advance :D
Mike

Dave R Smith
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Joined: May 10 2005

Hi Mike,
I have similar problem - but regained connection temporarily to enable copying of it's data.
Mine is 2 years old so destined for junk cupboard.
Turn off external hard drive on unit, then mains and remove firewire (or usb?).
Reboot pc, when it completes all it's boot up tasks, re-connect cable, turn external hard drive power back on and turn on local switch and pray.

If that doesn't work, retry with cable being switched to different pc firwire(usb?) input.

Copy data asap and consider return under g'tee.
HTH

Mikey Mike
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Joined: Feb 25 2007

Many thanks Dave for your help. About to try it now. I'll let you know how I go on in about 10 mins !!!!!!

Mike

Mikey Mike
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Joined: Feb 25 2007

Had no luck there at all but thanks again Dave. It keeps saying my F drive is not accessable and the device is not ready. I renamed the drive when I bought it and this has been replaced by Local Disk.
I bought the hard drive as a safe way to store things and at present I'm £60 lighter in my pocket and have no files to access !!!! I did have it on for about 6 hours before it 'went down'. Are these drives supposed to be on for this long or should I 'forget' to mention this when I go stomp back into my local shop ?
Finally do you know if anything can be saved and if so who do I see or what could I buy ?
Any help appreciated !!!!!

caryjoy
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Joined: May 10 2005

Mikey, this is a job for Harlequin, he's the guru on this stuff. Send him a PM & he will respond when he's on line

Mikey Mike
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Joined: Feb 25 2007

Hi Cary !!
Sorry for being so thick but how do I PM someone ??
Many thanks Mike

Dave R Smith
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Joined: May 10 2005

There is a high probablility that worst case scenario 'data recovery specialists' can get the data. This obviously incurs an unwated cost.
It is still to be proven whether it is the external hard drive and not the internal comms on your pc or the cable/connectors.
>6 hours?
They should cope with on/off at same times as pc - so 8 hour working day is the norm.
I believe they can overheat - so ensure it's not mounted on top of amplifier etc.

If you retry my test - but don't click on explorer (where it say's device not ready).
They can take a few minutes after switch on to establish the connection, so be patient.
Refresh explorer to see if re-conection made - but don't click on the drive.

Mikey Mike
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Joined: Feb 25 2007

Dave whats explorer sorry ?
I turned my PC on, then after a few minutes I got a blank autoplay folder in the top right of the screen trying to read but didnt access any files. When it all went quiet I clicked on my computer in the menu start menu and looked at my drive that way.
Should I be clicking on explorer ?
Thanks for your time
Mike

Dave R Smith
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Joined: May 10 2005
Mikey Mike wrote:
It keeps saying my F drive is not accessable and the device is not ready.

Incorrect assumption by me as the above message is usually in response to clicking on the dodgy drive in the windows explorer window.
So, no, if you are not clicking on the drive or on the autoplay, you are not pre-empting the automatic connection. Can't think of any other tests except, re-check cable, test on another pc.

Mikey Mike
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Joined: Feb 25 2007

Ok Dave, thanks for your help anyway.
I'll take it to work tomorrow if I get no further tonight.
Mike

harlequin
harlequin's picture
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Joined: Aug 16 2000

what make of drive ?
what connection ?

i didn't get a pm :)

Gary MacKenzie

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Gavin Gration
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Joined: Jul 29 1999

Just a thought......

I saw this recently on a new external drive belonging to a client.

She assured me the drive had been working perfectly on her XP laptop and Mac computer.

It lit up and appeared in device manager (sometimes) but I couldn't hear the unit spinning up properly.

The drive was powered by an external PSU - I swapped the PSU for one of our units & it started working perfectly.

I'm incredibly busy right now but will be happy to help if you reach a dead end - just give me a call.