clicking hardrive err... i thought i knew

6 replies [Last post]
Mad_mardy
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Joined: Oct 19 2000

I've got a maxtor hardrive (80gb)
and not long ago it started clicking although it still seemed to be okay. so i thought duff drive drive here and its probably not got long left.i've checked that its still under maxtor warrenty and i've created an rma and i'm about to send it off to be replaced.
but now i've just read on the Maxtor site that
clicking when drive is accessed and hard click when drive head parks is normal. now thats not what i was led to beleive, so which is right can i really trust this drive for video work?
this is what maxtor knowledge base says

Hard drives will make noise during normal use. The level and type of noise may change depending on the function the drive is performing. Users must be able to distinguish normal noises from detrimental, abnormal noises.

Normal sounds include:

Whining noise during drive spin-up.
Regular clicking or tapping sounds during drive access.
Hard clicks when the drive heads park.
Abnormal noises include:
High-pitched whining sound can be an indication of abnormal function.
Noises can be caused by mounting issues. This is due to either a high frequency vibration in the mounting hardware, or a potential drive failure.
Repeated, regular tapping, grinding or beeping.
Maxtor hard drives do not contain audio speakers. Some failure mechanisms may make a regular repeating beep from the computer's internal speaker. This may or not be hard drive related. Check your system documentation for an explanation of system beep codes. If a drive failure is possible, it is always important to make an immediate backup.

System 1: AMD X6 2.8, M4A79 Deluxe, 4GB DDR2, ATI HD4870 1GB DDR 3, 2TB total drive space, Matrox RTX 2, Premiere Pro CS4

System 2: AMD X2 5600, M2NPV-VM, 2GB DDR2, Geforce 8600GT 256 DDR 3, 450GB Total drive space, RTX100 with Premiere Pro 2

Camera's: JVC HD200, JVC HD101, 2X Sony HC62

jimmy the jock
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Joined: Aug 14 2000

I have a maxtor 80gb and mines makes a clicking sound.

Does it sound like a little metal lever "lifting" because thats what it sounds like on mine and has done since new!

Mad_mardy
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Joined: Oct 19 2000

yeah it does
but it never did it from new
just started one day.
i also have another maxtor 80gb and that doesn't click at all

System 1: AMD X6 2.8, M4A79 Deluxe, 4GB DDR2, ATI HD4870 1GB DDR 3, 2TB total drive space, Matrox RTX 2, Premiere Pro CS4

System 2: AMD X2 5600, M2NPV-VM, 2GB DDR2, Geforce 8600GT 256 DDR 3, 450GB Total drive space, RTX100 with Premiere Pro 2

Camera's: JVC HD200, JVC HD101, 2X Sony HC62

jimmy the jock
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Joined: Aug 14 2000

Is acoustic management turned on in one drive and not the other? I am sure the clicking stopped when I disabled ACM.

You need a program from maxtors site to do this!

GG
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Joined: Mar 16 2002

If it never did it before, then likelyhood is it is not well. If new noises start then it probably is likely to fail soon.

I regulaly send drives back to IBM, Segate and Maxtor. If they are ones I have replaced then I will run a drive test utility. If they are changed by someone else then I usually don't bother, just pack it up and send it off. If I don't know what is wrong I generally tick the box saying system doesn't recognize drive. So quite possible drive is still ok. Never yet have I had a disk returned saying no fault found, they always send a new or recon drive.

So if you are not happy with it then send it back. I would run the drive test utility though, to see if it picks up anything.

If it looks like it is on the way out another thing to try is give the drive a real thrashing. Copy several big files into a directory, create a new folder on the same drive then copy/paste them into the new folder, then back again with a new name.. etc..etc..untill drive is full. Giving it a hammering like this for a prolonged period should show up any problems.

BSOD - a truly unique Microsoft innovation!

Mad_mardy
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Joined: Oct 19 2000

i ran the drive utility from maxtor a while back and it showed no problems but funny enough it didn't click then and all was well for a bit.
then it started again. I've just had a replacement unit from maxtor arrive so i'm gonna pack it up and send it off.

System 1: AMD X6 2.8, M4A79 Deluxe, 4GB DDR2, ATI HD4870 1GB DDR 3, 2TB total drive space, Matrox RTX 2, Premiere Pro CS4

System 2: AMD X2 5600, M2NPV-VM, 2GB DDR2, Geforce 8600GT 256 DDR 3, 450GB Total drive space, RTX100 with Premiere Pro 2

Camera's: JVC HD200, JVC HD101, 2X Sony HC62

Alex950
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Joined: Sep 15 2003

When the drive is clicking do you hear that the drive speed is changing or does it spin constantly during clicking?

If it does change speed it could mean that the power supply of the HDD is to weak. (It detects an under voltage and turns itself off but by turning off the voltage goes up again and it turns it back on and so on...).

Alex