computer freezing in FF & Premiere

7 replies [Last post]
gstoll
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Joined: Mar 1 2002

I get random lockups (need to powercycle) when playing/previewing clips in FF and Premiere. I will be working fine and suddenly when I play a clip (double click or pick the play button) the computer freezes. This same clip may have played multiple times with no problems. The freeze always happens immediately, before the clip starts to play. Anyone know how to fix or what to look for? This tends to happen every 10 min or so when working in a project with ~60 clips.

Dazzle is fixated on dropped frames on the clips, but I don't understand how it can be dropped frames when the clip doesn't start playing.

My system is:

Micron Millenia Max XP
1.2Ghz AMD Althon
256 Mb DDR RAM
NVIDA RIVA M64 32Mb video card
Sound Blaster Live sound card
3Com 3C905 ethernet card

thanks

dpalomaki
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Joined: Jan 2 2001

Is the problem with both FF and Premiere or just with Premiere? Which version of Premiere?

Any recent changes to the system just before you noticed the problem?

gstoll
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Joined: Mar 1 2002

Thanks for the post,

the problem occurs in both FF and Premiere (ver 6.0), however despite the randomness of the problem I can make it occur more easily in FF. In FF if I randomly double click on clips to preview them it will usually lockup after about 3 or 4 times. In Premiere it is much less frequent, but after working for ~1/2 hour it will sometimes lockup when I hit the play button.

I have made some changes to my system, but this locking up problem has been around since I got the DV.nowAV system 1 year ago.

I have done extensive troubleshooting:
(much of it based on Dazzle support info)
- turned off all background processes that I can
- disabled any hardware that shared an IRQ with the Dazzle card
- turned off all video card acceleration
- reduced display resolution to 800x600
- reduced display color depth to 16bit
- reduced virtual memory size
- defragged my hard drive
- tried capturing smaller number of clips
- tried deleting clips and re-importing the DIF files

In all my testing, the only thing that seems to dramatically reduce the problem is to have a very small number of clips in FF (like 4)

In all other cases I can eventually get it to lockup. However, there are things that SEEM to make it take longer to lockup:
- reducing screen resolution & color depth
- reducing video card acceleration
I emphasize the word seem since I cannot repeatably get a correlation to anything.

Thanks for any help anyone can give me. I am at my frustration limit, I am about ready to pull out this card and get $500 worth of satisfaction by smashing it to bits and mailing it to Germany.

gstoll
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Joined: Mar 1 2002

I have done further testing and found some interesting data:

- Based on Dazzle recommendations, I defragged my hard disc and I set the display resolution to 800x600 and color depth to 16 bit. Then I redid my scan & capture of a 1 hour tape with 56 clips. This made no difference, once again when I opened this project in Fast.forward it would often lock up my computer just by selecting the first clip and picking the play button on the HDplayer.

I also tried changing the video card acceleration settings to every possible choice and re-opening the project. In every case, it would lockup within 1-4 double-clicks on random clips to preview them.

**** HOWEVER, I found a very strange set of steps that seems to prevent the problem. After scan&capture of the clips, I created a NEW project and imported all of the dif files from the scan&capture. As long as I don't exit Fast.forward I can work as long as I want without having the computer lockup! If I exit and re-open this new project, then it will hang the computer after a few previews as before. This is the ONLY way I have ever been able to work for more than a few minutes without a lockup. I hope that this strange behavior can give someone a clue as to what is going on.

thanks

dpalomaki
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Joined: Jan 2 2001

Which version of FF are you using? The current version is 1.75, and if you have not updated your drivers from a year ago, it might help.

There was an issue with Premiere 6.0 where I believe the PREM60.PRF file becomes corrupted. Renaming it (for backup) and allowing the system to build a new file allows it to become stable again. But I've not heard of that causing a problem with FF, and it may not be an issue with Premier 6.5

Consider removing some of you other cards (e.g., sound card) one at a time to see whether or not that helps make the system stable. Also, sometimes the slot selection can make a difference with some machines. I know all that is a pain, but it is somethign to try.

gstoll
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Joined: Mar 1 2002

I am using FF 1.75 (build 0263) so I believe that I have the latest that matters for me (I understand that build 0264 is just to support Premiere 6.5)

I have moved my cards around a little in an effort to get the system to not share IRQs with the Dazzle card, which made no difference in the problem. It is a great pain but maybe I will give it a try.

thanks

dpalomaki
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Joined: Jan 2 2001

It should be OK if the three FAST drivers share the same IRQ, but probably not good if the IRQ is shared with the audio card, especially if you are using Win 98. I'm using Win2KPro and IRQ sharing is not a problem with it.

gstoll
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Joined: Mar 1 2002

An update for anyone monitoring this thread.

I have fixed my problem! I bought a separate fast hard drive for my video files (Maxtor 37Gb 10K RPM, 4.5ms seek, 8Mb buffer) and connected it to an Adaptek Ultra SCSI 160 I/F and my problem went away! I am a little surprised since I have a fairly fast system (AMD Althon 1.2 Ghz, 256Mb ram 60Gb 7200RPM hard drive) but since I put the new drive in I haven't locked up the system once.

Gary