Premiere 6 / Cleaner 5 Problems

1 reply [Last post]
Joined: Jan 25 2001

Using Premiere 6, I cannot export to Cleaner 5. In the Jan 2001 issue of CV magazine the Cleaner 5 article highlighted this problem and suggested using an 'older' version of the export plugin.

As I have purchased both of these packages as new (ie not upgrades), I do not have the old plugin to use.

Any ideas of how else I can get round this frustrating problem ?

Many Thanks


Joined: Apr 1 1999

I think you will find that the problem has been cured by an update to Cleaner.

Here's the link to get it (about 5MB)

And below is what the readme that comes with it says.

I've highlighted the most relevant section with stars, as I have this sentence.

Bob C
Cleaner 5 | Read Me
5.0.1 • 01-Dec-2000

Thank you for choosing Cleaner 5, the camera-to-web streaming solution!

This Read Me includes important last minute notes, changes to the documentation and additional information, so please spend a few minutes reading it before using Cleaner 5.

For information on support options, please visit the Support section of Terran's site, or see the User Manual for more details.

Terran also hosts a Cleaner mailing list. Although the mailing list doesn't replace our normal technical support, we think you'll find the Cleaner list to be a great way of getting informal support from fellow Cleaner users (not to mention the occasional Terran).

Release Notes

Due to last minute revisions, the Cleaner 5 Integration Guide and Cleaner 5 Automation Guide PDF files are not on the Cleaner 5 CD-ROM. You can find these and other documents on the documentation area of our site.
New features
Cleaner can now intelligently auto-detect whether sources are interlaced or progressive scan.

In Edit > Preferences, "Source Media Format" should usually be set to Interlaced, and "Auto-Detect" turned on. (If you're updating from version 5.0, you'll need to change this manually.)

If you run into cases where Cleaner doesn't automatically detect whether or not your sources are interlaced or progressive scan, you can override Cleaner's choice by using the "Interlaced" checkbox in the project window.
Cleaner's Adobe Premiere exporter requires Premiere 5.1 or later.

Page 206 of the Cleaner 5 User Manual states that you can choose the Stream Type (Program or Elementary) for MPEG-2 output. This feature actually requires Cleaner MPEG Charger.

Appendix B of the Cleaner 5 User Manual states that you can omit file suffixes from your output by unchecking the File Suffix option in the Output tab. Cleaner actually ignores this option in order not to break compatibility with Windows (which requires proper file extensions). To create files without extensions, use the "Use Custom File Name" option in the project's Destination dialog.

Cleaner's Settings folder is not created until Cleaner is launched for the first time. You can easily recreate the default Cleaner Settings folder at anytime by deleting the Settings folder (or moving it elsewhere) and then relaunching Cleaner.

If you're using custom file names for your projects, be careful about using Batch > Set Custom Destination when multiple projects are selected in the Batch window -- it's very easy to either turn off the "Use Custom File Name" option on every project, or assign every project the same custom file name.

When adding events to a movie with the EventStream window, multiple events should be spaced at least 50 milliseconds apart to ensure they trigger correctly in the widest range of players.

When doing an extreme amount of cropping, you may see a thin, faint green line on the right side of your encoded output.

If you see this effect, set Decoding to "Safest" rather than "Automatic" in Edit > Preferences. We will address this in Cleaner 5 v5.0.2, which may be available by the time you read this.
For maximumAVI compatibility, Cleaner 5 requires the latest version of DirectX (which is version 8.0 as of this writing). Note that Windows NT only supports very old versions of DirectX, which will impact AVI compatibility.

Because of a compatibility issues with DirectShow codecs from Matrox and Pinnacle Systems, Cleaner 5 may not work with AVI files created by systems from these vendors.

Until the next update of Cleaner 5, there are two workarounds for this issue:

Export to Cleaner 5 from Adobe Premiere

Export to a QuickTime movie from your video editor using a QuickTime video codec such as Animation, M-JPEG A or M-JPEG B. If you video editor doesn't support QuickTime, export to an AVI file using the Raw, Uncompressed or RLE video codecs.

Cleaner requires that Internet Explorer 5 or later be installed. You can download the latest version of Internet Explorer from Microsoft's site.

If you're creating Windows Media files that you expect to be viewed by Mac users, be aware that Microsoft's Windows Media Player for Macintosh may not handle Open URL event timings correctly.

On Windows, unsuccessful FTP uploads may produce error dialogs with confusing descriptions of the problem. This will be addressed in a future release.

While adding items to a batch on Windows, the generation of the file icons cannot be canceled as it can be on Macintosh. This will be addressed in a future release.

Although Final Cut Pro doesn't work well with third-party DV codecs (including the RadDV codec that Cleaner 5 uses for optimized DV decoding), Cleaner works fine with both RadDV and QuickTime's built-in DV codec. If you're using Final Cut Pro on the same machine as Cleaner, disable the "RadDVCodec" and "RadDVDecoder" extensions before using Final Cut Pro.

Some users have reported quality problems with the Sorenson Video 2 codec on multiprocessormachines. To turn off Sorenson Video 2's multiple-processor support, (1) go to Cleaner's Sorenson tab, (2) turn on Options, (3) click Set, (4) go to Sorenson Video's System tab, and (5) uncheck "Enable Multiple Processor Encoding".

Cleaner 5 does not currently create MPEG-1 files that are compatible with Adaptec Toast for creating Video CDs on Macintosh. This will be addressed in a future release.

On the Macintosh, StreamPublisher requires absolute URLs, and may fail without reporting an error if you use relative URLs.

Cleaner 5 for Macintosh supports the preferred Windows Media audio codec, called Windows Media Audio. Older Windows Media audio codecs (considered obsolete) are supported only in the Windows edition of Cleaner 5.

Microsoft's Windows Media Player for Macintosh may have timing issues with Open URL events, so you may wish to avoid using these events with files intended for viewing on the Mac. Additionally, Chapter events are not supported in the first three seconds of Windows Media files when created on a Mac.

Many of the support files needed to create RealSystem and Windows Media are installed in the Cleaner 5 folder (and not the Cleaner Support folder as indicated in the User Manual). Please do not move these files to any other location than the same folder as the Cleaner application -- doing so will cause Cleaner to be unable to encode to these formats.

On Macintosh, Windows Media encoding from long sources can result in files that can't be played in their entirety with the Macintosh version of Windows Media Player. You can play these files on Windows using Windows Media Player 7, but viewers will only be able to randomly access the same portion of the stream that you can play on Macintosh. We're working on a solution with Microsoft, and expect to solve this in the next update to Cleaner 5.

Media 100 i
While you are exporting directly from Media 100 i to Cleaner 5, you cannot save the current batch file since this batch references files that are only available during the export process.

Media 100 i uses SMPTE timecode for events and Cleaner 5 uses time in milliseconds for events. When exporting files with EventStreams defined in Media 100 i, the events will automatically be converted to milliseconds in the EventStream window of Cleaner 5. Please see the Cleaner 5 User Manual for more details.

If you get jerky results when creating interlaced output (MPEG-2, DV, etc.) from interlaced sources, you may seeing the results of mismatched field dominance. To fix this, adjust your top crop value by one (greater or smaller). If cropping is off, turn it on and crop one pixel off the top of your image.
If you experience an "unhandled exception" error when launching Cleaner, you will need to delete your batch file. To do this, go into Cleaner application folder and delete the "untitled batch" and "untitled batch.#res" files.

If you experience an error when using Dynamic Preview, a workaround is to set Decoding to "Safest" rather than "Automatic" in Edit > Preferences.

Change history
Cleaner would sometimes improperly scale interlaced source material. Fixed.

When encoding from an MPEG-1 file to a RealMedia file, fading in and out could result in greenish fades. Fixed.

The aspect ratio of 16:9 DV source material was not always being automatically detected. Fixed.

Some settings would cause memory leaks. Fixed.

In some cases, Intelecine would skip or repeat frames. Fixed.

Occasionally, a rectangular hotspot's size would change when it was dragged around. Fixed.

In rare circumstances, expanding the "Avg. total data rate" panel in the Output window could cause a crash. Fixed.

[Windows] The installer wasn't properly installing the Premiere plug-in. Fixed.

[Windows] Cleaner would sometimes show a confusing error dialog on startup. Fixed.
First release. (Woo hoo!)