SO Next time some expensive bit of kit dies just out of warranty, read this

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DVdoctor
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Apple even with all its loyal supporters has been having some problems with reliability of it's IPOD's. Most owners when attempting to get repairs after the one year warranty are basically told no way.
Here is an interesting aspect that might be worth looking into

http://technology.guardian.co.uk/news/story/0,,1784400,00.html

Sharyn

stuart621
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Typical Guardian sensationalism. I'm sure that a tiny proportion of people have problems with their iPods and no doubt Sony, Panasonic and every other manufacturer in the world deals with out-of-warranty repairs in exactly the same way.

is there no real news in the world for them to report on?

harlequin
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Well if the new European rules come into play , we should all get a minimum of 3 years warranty on expensive electrical/electronic purchases.

I have a workmate on his 5th ipod in a year ...... battery failure/hard-drive failure/etc etc

Gary MacKenzie

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royston2000
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You sensationalist, you !!
I gave up on the second Ipod, and I don't even read newspapers, daily mule or gurniad.

Royston

archibald studios

DVdoctor
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SADLY as you say most of the manufacturer do deal with out of warranty repairs in the same way, basically telling you to get lost. Problem is what should the warranty period be. Is it reasonable to have all this kit just have an expected life of 1 year? A number of various consumer groups think not. In California for instance the manufacturer is not able to have a warranty where you basically have no rights. If you read software warranty's for instace most of them only warranty the physical media, not the program contained on it.

Since in my experience getting things repaired seems to always be a battle of the wits, it might be worth noting that there are some legal standards that might be more favorable to the consumer, and that pointing them out might help in the negociations.

Some of the Ipod issues seem to be a bit more than just a minute few, one class action suit has already be settled in the consumers favor re battery life, and there are several more pending.

Sharyn

stuart621
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Yes, the iPod cases all seem to be very high profile. There are millions of them in the world and the percentage of them with faults is probably no greater than that of BMWs, Sony TVs, Rolex watches or any other consumer item you care to name.

I can't think of any item which comes with anything other than a 12 month warranty as standard. Cars are the exception but you pay a hell of a lot more for a car than an iPod.

It's the usual case of something being incredibly popular and people taking great delight in knocking it at any available opportunity. It's all a bit tedious, really.

davemitch
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Joined: Sep 21 2003

My 2 daughters both have 4th Gen Ipods, and both are having problems. The oldest daughters is 20 months old, has been playing up for the last 3 months and has finally died, apparently disk failure. The other one needed rebuilding 2 weeks before the warranty expired and is now going the same way as the other one at 15 months. I've written to Apple at their Eire address, but don't expect to get a reply. If you look at Apple's own support forums, there do seem to be a lot suffering with problems. My oldest daughter was thinking of buying an Apple computer, but this has put her off.

Dave Mitchell Lenovo Z570 laptop, iPhone, dodgy old Sony Hi8 handycam

harlequin
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anything electrical , over 100 , bought with a barclaycard gets an upgraded guarantee , free of charge.

most crt tubes have a guarantee of more than a year

most business laptops come with 3 years as standard

gateway computers always came with 3 years warranty , when bought from gateway direct.

asda were ( and may still be ) giving 3 year warranty with electrical goods

aldi/lidl give 3 year warranty on tevion/medion goods.

sony give 3 years silver sevice on dvcam kit etc.

% of ipod failures are not good , or all the people i know must only get the lemons.

apple are in trouble over the cost of fixing the batteries in ipods because they say only they can replace them , which goes against some countries consumer law.

Gary MacKenzie

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stuart621
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Well we could sit here all night quoting problems we have had with various things. I had a real run-in with Citroën a few years ago and someone I know had two a brand new Renaults replaced twice before eventually having to have a refund. I had (and lost) a lengthy battle with a computer firm a few years back in spite of the fact that the PC I had never worked but that didn't seem to bother them as far as repairs under warranty were concerned. In the grand scheme of things, these experiences don't prove much, really.

If you buy electrical goods from the majority of high street retailers, the most you will get is a one year warranty and they will try their best to fleece you with extended warranties. Obviously there will be exceptions but, in my experience, a 12 month warranty is the norm.

As for the percentage of iPods which prove to be faulty, unless there are any official statistics anywhere we can only guess how many don't work. Knowing a couple of people whose iPods failed doesn't really prove much one way or the other. I've got two and never had any problems with either - what can we deduce from that?

harlequin
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Quote:
what can we deduce from that?

obviously your opinion is worth more than mine

Gary MacKenzie

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stuart621
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harlequin wrote:
obviously your opinion is worth more than mine

No - I just seem to be looking at this in a different way.

Ron Spicer
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stuart621 wrote:
No - I just seem to be looking at this in a different way.

No - no.... Having (luckily) a different experience !

Gyr
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If you want to turn this into an informal poll of ipod problems, of the 8 known to me, 7 have had problems requiring replacement/repair in the first year.

This does seem to back up their poor reputation for reliability. I realise they are something akin to a fashion accessory, but quality could be better and why are they designed to make it so difficult for you to replace the battery?

Ron Spicer
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Joined: Jul 22 2001

An interesting point which I've recently come across is that some suppliers are now openly stating that they cover for three years - and one of my local shops is quoting for SOME products the same way. Evesham are offering on their adverts a 42" LCD HD ready TV with a fairly good consumer spec for £1400 delivered free and set up in the home together with a three year "swap out" guarantee....

Anyone know much about that Evesham 42 incher?

Ron

harlequin
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Ron Spicer wrote:
An interesting point which I've recently come across is that some suppliers are now openly stating that they cover for three years - and one of my local shops is quoting for SOME products the same way. Evesham are offering on their adverts a 42" LCD HD ready TV with a fairly good consumer spec for £1400 delivered free and set up in the home together with a three year "swap out" guarantee....

Anyone know much about that Evesham 42 incher?

Ron

there is a company called roche av , usually sell to education , but may sell to public.
their prices are always pretty good , and they have some amazing deals on known make tv's/plasmas at the moment.

Gary MacKenzie

sepulce@hotmail.com ( an account only used for forum messages )

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Ron Spicer
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harlequin wrote:
there is a company called roche av , usually sell to education , but may sell to public.
their prices are always pretty good , and they have some amazing deals on known make tv's/plasmas at the moment.

Having looked at their 32" LCD one with a far lesser spec than the 42" one by Evesham, I wonder how they really compare. I'd still like to know what anyone thinks of that 42 incher if they have one. It's been available since Jan 06 but only recently reduced yet again, with 94 available....

Ron

harlequin
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well i could say they don't know much about there own technology.

from the pdf:
s-vhs inputs ( i think they mean s-video )
composite and s-video as an audio input also worries me.

the fact there is only one review from a buyer indicates , to me , that they have sold few.

a review site here , http://www.trustedreviews.com/article.aspx?art=2846 , appears to still be waiting for a review sample.

Gary MacKenzie

sepulce@hotmail.com ( an account only used for forum messages )

Thinkserver TS140 , 750ti Graphics card  & LG 27" uws led backlight , Edius 8

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Ron Spicer
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That link says they're waiting on Evesham for the chance of a review to be made so I'll wait on that, Gary. Delving a little further, I note that they buy in direct and sell direct.....

harlequin
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eveshams 32" version is reviewed by Hexus @ http://www.hexus.net/content/item.php?item=5430&search=evesham

Gary MacKenzie

sepulce@hotmail.com ( an account only used for forum messages )

Thinkserver TS140 , 750ti Graphics card  & LG 27" uws led backlight , Edius 8

Humax Foxsat HD Pvr / Humax Fox T2 dvbt