Sound-Creative Extigy ( no sound!!! )

7 replies [Last post]
rongrover
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Joined: Jun 1 2002

I have just purchased this product and although it states on the box an intel processor is required I was assured by PC World where I got it and indeed by Creative support theirselfs that it would work ok with AMD I cannot get it to work. It does work ok on my low spec laptop ( p2 350 )
I have tried the download suggested in the software for AMD and I have downloaded the latest driver for my Motherboard which is a PC Chips M810LR ( I know this is not a top board but it works ok for video editing with premier and studio 7 )The board has onboard sound AC97 which I have NOT disabled because Creative Extigy does not require it to be. ( again laptop ok ) the board uses a sis chipset.
When I run the diognostic test from the Extigy it shows everything is ok except that it will not get sound out on the test ( which is of course the problem )however when it ask for the test on AC3 it does pass the sound test ie a sound can be heard on the speakers 5.1 system.
Has anyone ever had this problem? has anyone any suggestion please?

Many thanks Ron Grover

owlsroost
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Joined: Dec 5 2000

Which OS are you using?

I don't have the Extigy, but if you have multiple sound devices go into the multimedia/sound control panel and make sure the 'preferred devices' are set to the Extigy rather than the onboard sound. You can also tell windows to use only the preferred devices if desired.

If that doesn't fix it, go into the device manager (in the system control panel) and disable the onboard sound device.

Tony

rongrover
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Joined: Jun 1 2002

Thanks Tony. I had not tried that simply because Creative Extigy CLEARLY MAKE IT A POINT OF THIS EQUIPMENT that there is no need to do this. It states that it automatically detects as the main player. This now means that if I wish not to use the Extigy I have to change it all back again. I have disengaged the on board sound driver I assume this is the only way to do it. Anyhow it does no work.
Incidently Bob Crabtree suggested that this may be the answer a few days ago , But the Technical Support of Creative said there was no need to. Perhaps the big question now is Does it mean ALL AMD PROCESSORS HAVE TO HAVE THIS ACTION PERFORMED ??? I would be interested to know because if so surely they should say so and not waste considerable downloading various drivers all of which did nothing.
Thanks again for your reply it did get me to try it. All the best Ron.

gordo
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Joined: Dec 19 2001

I think you could safely assume that this is a OS rather than a CPU issue.

The only way this would be CPU dependent would be if creative had optimised the drivers for a Intel rather than a AMD CPU, even then though you would generally find that the drivers would still run on a AMD based system, just a little slower.

I think this is more a deficit on creatives support side rather than with the product. Most people you contact on help desks don't tend to have that much in the way of technical knowledge, and rather have been trained on how to lookup a support database.

This is not meant as a criticism of support people, there are some very talented people in support roles, especially when you start dealing with smaller outfits, but your average multinational corporation helpdesk operator is probably on a similar level to your average pc user.

Gordo

owlsroost
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Joined: Dec 5 2000

I agree with Gordo - this is an OS related issue, not AMD or Intel.

BTW, you can create multiple hardware profiles with different devices enabled in each one - this is the clean, easy way to manage this situation (you then get a menu to choose the profile when Windows boots).

Tony

[This message has been edited by owlsroost (edited 02 July 2002).]

rongrover
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Joined: Jun 1 2002

Thanks to everyone who answered my request for help. What is BTW ???? . My operating system is 98se 1800 AMD 512 memory . I know that I have a not got the best motherboard in the world PC Chips M810LR but it has coped very well so far with my video editing and all the gagets I have connected up. ie External firewire ( remember my problems with PYRO DRIVE KITS well they all work fine now ie 80GB HD - CD RW and the Philips DVD + RW and so does my JVC 2000 camera and HR DVS3 RECORDER all items that have failed on better rate mother boards than the PC Chips.I almost forgot my FUJI 6900 still camera at least 3 different printers and scanners and 2 card readers. I dont know why I am saying all this except perhaps to wonder why having coped with all that the operating system should find a problem with the Extigy, any ideas? Would be nice to know.Creative are still looking into it as they are still saying it should work without turning off on board sound.
As a side issue their marketing department have been on to me to thank them for pointing out that all their information on the box and leaflets and web site info definately state it must have an intel pentium processor and intel or 100% compatible motherboard. They are wondering how many AMD customers they have lost who have not bothered to try it.
Incidently no one has come forward to say they have tried it either?? It is a good product and as highlighted in Computer Magazine in a sound artical , can overcome some of the sound problems that can exist in video editing with internal sound cards. So I feel it does need to be explored. Anyhow I have done my bit, thanks everyone for your help and interest. I will keep you posted if anything comes up from creative.
Ron Grover.

owlsroost
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Joined: Dec 5 2000

A few common abbreviations used hereabouts:

BTW = 'By the way'
IMHO = 'In my humble opinion'
AFAIK = 'As far as I know'

Tony

John Disdle
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Joined: Dec 28 2000

Just a suggestion. Have you tried all the output jacks. I have the SB live 5.1 and Premier does not output to the rear out jack. Only to the line out when set to two speakers, as per my setup.

I would dissable on board sound in the BIOS. Sound cards like IRQ 5.

Hope this helps.

Regards
John.

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