Turkey of the year awards

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bluesman
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Joined: Oct 19 2000

After xmas is over, how a bout a review of 2001 with a "Turkey of the year award" section.
My vote would go to the ASUS A7A266 mobo for being the most unfriendly to Pinnacle cards.

harlequin
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Joined: Aug 16 2000

Pinnacle : for still not having functional drivers for dc10+ under windows 2000 or windows xp and for still having a buggy final version of studio 7 , 5 months plus after release

Gary MacKenzie

sepulce@hotmail.com ( an account only used for forum messages )

Thinkserver TS140 , 750ti Graphics card  & LG 27" uws led backlight , Edius 8

Humax Foxsat HD Pvr / Humax Fox T2 dvbt

allan
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Joined: May 1 1999

Pinnacle DV500 with the latest drivers is almost non-functional...anyone doubting this, check out the web-board support postings...WHY OH WHY did I buy this Turkey.

Hawk
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Joined: Nov 5 2000

quote:Originally posted by allan:
Pinnacle DV500 with the latest drivers is almost non-functional...anyone doubting this, check out the web-board support postings...WHY OH WHY did I buy this Turkey.

I doubt I doubt, because mine is working, this interpretation of non-functional must be pretty weird.

Also could you give us a link to the posting as I could not find it.

cheers

Mick

Mick

harlequin
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Joined: Aug 16 2000

Gary MacKenzie

sepulce@hotmail.com ( an account only used for forum messages )

Thinkserver TS140 , 750ti Graphics card  & LG 27" uws led backlight , Edius 8

Humax Foxsat HD Pvr / Humax Fox T2 dvbt

Hawk
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Joined: Nov 5 2000

quote:Originally posted by sepulcre:
http://webboard.pinnaclesys.com/read_threads.asp?WebboardID=4&ForumID=67&lng=1&Sect ionID=12

has lots of people with problems with version 3 software.

Cheers for that sepulcre,

If you read through them, the are a lot of people replying, that like me there system works (it's just we don't shout about it when it all ok).

If you also read through the threads, a lot although I admit not all people, with the help of others are starting to come to grips with, what after all are new drivers on a new OS.

For me the DV500 does work with the XP and DV500 Ver 3 drivers.

Mick

Mick

Neon Films
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Joined: Aug 23 2000

Just because certain people cannot get the DV500 working with the latest drivers or Windows XP doesn't mean that the latest drivers or the DV500 doesn't work. Inexperience configuring systems seems to be the problem here.
In my experience I've found the DV500 to be one of the more stable capture cards available. If you're struggling to get the DV500 working take it to one of the specialised NLE companies to configure for you, I'm sure most of them will offer this service.

------------------
Mark Smith - Neon Films
neonfilms.co.uk

Mark Smith

Leeds Media Services
Video Production in Leeds and Yorkshire

harlequin
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Joined: Aug 16 2000

quote:Originally posted by Hawk:

Cheers for that sepulcre,

If you read through them, the are a lot of people replying, that like me there system works (it's just we don't shout about it when it all ok).

If you also read through the threads, a lot although I admit not all people, with the help of others are starting to come to grips with, what after all are new drivers on a new OS.

For me the DV500 does work with the XP and DV500 Ver 3 drivers.

Mick

Not having a go at you, just pointing out that many people have problems with pinnacles install systems.

I have used the following pinnacle cards
Dc20 ----------- no decent drivers available
Dc30+ ---------- gave up with it last year when we bought rt2000’s
Dc10+ ----------- about to give up, still no xp/2000 drivers which were promised before xmas and no drivers in sight before end of this month and beta drivers at that.
the present 1.06 drivers are still bug-ridden for some users.

And helped out people with dv500.

All problems have been down to the fact that the pinnacle un-install ..... doesn't.

You need to run another program afterwards to remove the settings the uninstall leaves behind.(not always easy to find the program on pinnacles sites)

I’m glad you have yours working, it might be an idea to put together a fix and post it to the faq section of this webboard.

Gary MacKenzie

sepulce@hotmail.com ( an account only used for forum messages )

Thinkserver TS140 , 750ti Graphics card  & LG 27" uws led backlight , Edius 8

Humax Foxsat HD Pvr / Humax Fox T2 dvbt

Hawk
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Joined: Nov 5 2000

sepulcre,

Did not think you were having ago, I have seen the quality of you posts on this site all very good.

I was just trying to point out the DV500 does work for most (I think you will find it's one of the top selling boards) I was just putting the other side of the argument.

As for the removal of the drivers, I agree it can be a nightmare.

The fix this can be achieved in many ways. Mine is to image using Ghost with Prem 6 on, before applying the drivers, so I just go back to that image, also I have a removable HDD for NLE only.

There are posts on the Pinnacle site explaining the manual removal process, although I have never tried this way myself.

If required I could plagiarize these methods and post to the FAQ, although they would be untested.

As for support, I think Pinnacles for the DV500 is Ok, new drivers for W2K and XP, a very good BB, with help form Lloyd etc (what happens when the DV500 is discontinued is another question, just hope they release 64bit drivers before this happens, to go with me nice new 64-bit INTEL ITANIUM Processor, I can dream ).

Mick

Mick

RayL
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Joined: Mar 31 1999

>I was just trying to point out the DV500 does work for most (I think you will find it's one of the top selling boards)<

It sells a lot because it is cheap and because the box looks great. Alas, from my experience as a 'travelling trainer', the DV500 gives more problems than any other card on the market. If the first attempt at installation fails, then it tends to cock up all subsequent attempts at installation. In use, the various little 'hidden screens' for setting inputs and outputs cause endless confusion, as does the need to have the camera turned on, the DV lead plugged in, and VCR mode selected, all preferably before starting the computer. I could go on, but perhaps the word 'counterintuitive' fits the bill.

Lots of people have bought the DV500. The ones who have it working properly seem to be a small proportion.

Ray Liffen

harlequin
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Joined: Aug 16 2000

ok a different Turkey .....

KODAK ..... if you don't know why , then i won't tell you

Gary MacKenzie

sepulce@hotmail.com ( an account only used for forum messages )

Thinkserver TS140 , 750ti Graphics card  & LG 27" uws led backlight , Edius 8

Humax Foxsat HD Pvr / Humax Fox T2 dvbt

Neon Films
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Joined: Aug 23 2000

I'm sorry Ray but I have to disagree with you. The DV500 is one of the more user friendly and stable capture cards available. Just because some people have problems with a product doesn't mean that it doesn't work correctly and causes numerous problems. In my experience people generally have problems because a) they don't have much experience setting up hardware or software or b) compatibility conflicts (e.g. incompatible motherboard or DV device). I think if you look at most capture cards then I think they will all have a similar amount of setup and usage problems due to the two examples I gave.

However, I do agree that the need to have the DV device plug in and turned on before you turn the computer on has been the cause of much confusion. Other than this it’s a very reliable card.

------------------
Mark Smith - Neon Films
neonfilms.co.uk

Mark Smith

Leeds Media Services
Video Production in Leeds and Yorkshire

col
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Joined: Jun 12 1999

YOU ARE ALL WRONG

Its no manufacturer or supplier!

The "Turkey of the year" is and always will be the lame brain who goes out and buys kit and expects it to work without doing his research.

col

harlequin
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Joined: Aug 16 2000

quote:Originally posted by col:
YOU ARE ALL WRONG

Its no manufacturer or supplier!

The "Turkey of the year" is and always will be the lame brain who goes out and buys kit and expects it to work without doing his research.

If only .......... hours / days / weeks of research can still prove useless if the company / product doesn't do what it says on the box.

a certain company has updated it's boxes for a certain video card in some european countries and shipped the product in them without the relevent software included because they haven't sorted out the bugs.

you cannot find this out until you try out the card and find that it fails..... even the dealers were told it worked so didn't disagree with producers of the product.

even getting the truth from the company concerned is hard since they deny that they shipped the cards in the new boxes which many people bought as xmas presents.

Gary MacKenzie

sepulce@hotmail.com ( an account only used for forum messages )

Thinkserver TS140 , 750ti Graphics card  & LG 27" uws led backlight , Edius 8

Humax Foxsat HD Pvr / Humax Fox T2 dvbt

SIFI
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Joined: Sep 16 2001

On the point that it it the fault of the individual for the DV500 not working, then why do we not see many problems with people setting up Canopus products?

It is also interesting to note that the likes of DVC usually recommend Canopus products over Pinnacle and Matrox. Most people who require a high level of stability wil opt for the Canopus above the others.

It is also interesting to note that when Pinnacle bring out new drivers they are usually to fix previous bugs. Canopus however bring out new drivers to provide enhanced functions with your card.

Just my thoughts

SIFI

[This message has been edited by SIFI (edited 19 January 2002).]

Simon

col
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Joined: Jun 12 1999

Personally I would never ever buy a Pinnacle product again. It took two years to get the DC30 that I had running correctly, the DV500's that two diffent club members bought (against my recommendations) would not work properly until Pinnacle had updated the drivers. One of them has just updated to P6 and guess what, their system does not work.

If you must buy Pinnacle you should never buy until at least the second generation drivers are out and proved stable.

My Canoupus Storm works a treat, inatalled on 1.2 drivers without any problems. Canopupus have made a error with their 1.3 drivers and withdrawn them, admitting to the error. To the best of my knowledge Pinnacle have not done the same with any of their faulty drivers.

So its Canoupus 9/10, Pinnacle 3/10.

col

col
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Joined: Jun 12 1999

One more thing

Whilst singing the praises of Canopus

If you are interested in their products check out their web site and follow the links to their own supported message board

That is where I first found the messages about problems with the 1.3 drivers. As my card came with these on CD I opted to install the 1.2 drivers that Ian from LynxDV had put in the box, he also advised to use the 1.2 instead of the 1.3

Yet again full marks to Ian at Lynx.

col

bluesman
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Joined: Oct 19 2000

Although I can see what Col says when states "The "Turkey of the year" is and always will be the lame brain who goes out and buys kit and expects it to work without doing his research.", it's a little strong.

I would love to find the perfect piece of software/hardware that will always work with whatever combination I have to start and add later but alas, that is Nirvana.

I do agree though that these days, even with technology supposedly "advancing", we are seeing more and more problems and it is more important to do as much research as possible.
In particular, motherboards are becoming a real hi and miss affair when it comes to card compatibility. Especially with IRQ sharing. It's about time the architecture was changed at some level to allow more devices to have their own address (although I imagine it's not that easy without changing everything, including OS etc).

We've all been there at some point or another and I have to say thank god for forums like this and all the very helpfull people that contribute.

col
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Joined: Jun 12 1999

Well said Bluesman especially the last line.

As basically stated in another posting, you do your research buy the thing and find that they have changed the specification/chipset/bios etc something that screws the system up.

Me, I took a risk with my MOBO, the compatibility matrix listed a previous version of MOBO to what I purchased, luckily all was OK.

I've had 5 MOBO's and different capture card combinations over the last four years in different systems of my own all without any dropped frames / flashes / bugs / glitches etc. Lucky or well researched your choice!

I don't mean to sound patronising but this board in particular is the best there is at sorting out problems

Only one failure a faulty Asus MOBO that would not power up at all, the replacement worked fine.

What we need is far better Consumer Laws, that force manufacturers to supply kit that works.

col