October 17, 2013 - 17:41
Recycle Bin deleted in Vista Ultimate. How to restore please?
Tried all. Nothing worked!
October 17, 2013 - 18:17
#1
Re: deleted Recycle Bin
Adobe Certified Professional Premiere Pro CS6, Premiere Pro CC
October 18, 2013 - 20:08
#2
Re: deleted Recycle Bin
I have loaded this link and find it leads to a message "There is a problem with this website's security certificate."
"We recommend that you close this webpage and do not continue to this website".
Another line now reads "Continue to this website (Not recommended) I did continue..
Amongst the page of items is "Recover the Recycle Bin" The next link is "Desktop.Fix-Kit.com"
Now a page is reached headed PC Utility Kit and a scan is neccessary. The Fix it button then requires a fee before anything else is possible.
UPDATE
When bought; three DVD were burnt for recovery discs for this Sony Vaio laptop
Disc one has provided a reinstall of the deleted Recycle Bin. Now tested. Okay.
October 19, 2013 - 00:20
#3
Re: deleted Recycle Bin
Mark's link was fine - it goes directly to manual instructions on Microsoft's support site with instructions to get recycle bin back.
From what you describe Les it seems like your PC was (maybe still is) infected with a ransomware / virus / trojan that's hidden your recycle bin and hijacked the browser.
Hopefully the restore disc has eradicated it completely.
October 19, 2013 - 11:57
#4
Re: deleted Recycle Bin
Recycle Bin:I mistakenly deleted it myself.
IF this computer is/still infected what action can I take please?
The antivirus is AVG Free. The recent update insisted on the month's trial - so that is on at present.
October 19, 2013 - 12:36
#5
Re: deleted Recycle Bin
Didn't realise you could delete the bin! That's quite impressive Les.
AVG is pretty good. If you can run a full scan and it's clean the you don't have a virus.
Malware is different - use Malware bytes (free) to check your machine.
If your home page, default search or browser toolbar has changed recently that would indicate a possible issue. The clues are usually there.
We use Chrome with WOT plug-in which seems safe.
Firefox with AVG SafeSearch also good.
October 19, 2013 - 13:12
#6
Re: deleted Recycle Bin
Good advice Gavin
Les you have been complaining about Vista problems for a while now, which sounds just like malware
I said you had weird behaviour here and I still stand by it http://www.dvforums.com/forums/vista-ultimate-problem
IE problems http://www.dvforums.com/forums/frustrating-internet-explorer
My advice is to run Malware bytes in SAFE MODE with networking so you can update it if possible.
Also in Safe Mode uninstall any browser add on's you suspect, a google search of the suspects will give you a clue about their nastiness
Then consider using Microsoft Security Essentials http://windows.microsoft.com/en-us/windows/security-essentials-download after uninstalling AVG, this sorts out viruses and malware quite effectively and updates regularly for FREE, I ditched AVG 18 months ago in two XP machines and two Windows 7 laptops because AVG Free just let the malware through.
Good luck
I forgot to say, Mark's link worked fine for me as well
October 19, 2013 - 22:45
#7
Re: deleted Recycle Bin
Thank you Mark, Gavin and John for your postings.
Having to post this using XP computer as the Laptop is doing what I describe later below.
The link given by Mark displays the Microsoft page correctly - as Mark intended - and Gavin commented - on the XP computer..
The (Vista) Laptop displays very differently; as previously posted. See below the laptop details, as copied from that machine:
Sony Vaio VGN-AR71ZU. Intel Core 2 Duo. Processor T9300 Enhanced Intel SpeedStep Technology 2.50GHz
Memory 4GB/Go DDR2 SDRAM. HDD. 640 GB/Go (RAID 0 2x320GB/Go). Grahics NVIDIA GeForce 8600M GT GPU.
Following Gavin's advice I have installed Microsoft Essentials and tried a quick scan. All was fine.
A full scan lasting, six (6) hours - also fine.
When I bring up this DvDoc forum site many things prevented progress. Consequently now using this XP computer.
When trying to display new pages for this posting - "Great Arcade Hits" displayed several times and was very difficult to remove. (Not known to me).
Several times my half finished posting disappeared and had to be retyped when using that laptop..
Malwarebytes.org was installed. The heading was - jsf.jsdrivet.(link removed by johnpr98) - this led to PC Speed Up and a requirement to register - although displayed Free at the start.
It said "71 items are slowing this computer".. After NOT registering it scaned and said 14808 problems. (The free button had been used).
He Fix Problems' button was pressed. Two buttons displayed - 'Register' and 'Cancel'.No further progress.
I hope this will all make some sense to someone?
October 19, 2013 - 23:01
#8
Re: deleted Recycle Bin
Hi Les
You need to get the real Malwarebytes on your Vista computer as you have a very nasty virus
The problem with these nasties is that they lead you up the garden path, this page gives some insight about http://botcrawl.com/how-to-remove-greatarcadehits/
From what you say you have not used Malwarebytes bytes yet, just another nasty criminal programme which my computer blocked, I am going to remove the link to prevent others fallen by the wayside.
Please download the real Malwarebytes onto your XP computer, then burn it to a CD and copy it to your Vista or any safe transfer method that doesn't infect your XP computer.
Please install Malawarebytes in Safe mode? This is the safest way as you may bypass the nasties, if they still stop you I suggest you find a local computer expert.
This is the link http://www.malwarebytes.org/
This should be the direct link to download? http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button
This is the file name I had mbam-setup-
Don't save anything else for installation, no matter what the message is
Good luck
October 20, 2013 - 12:04
#9
Re: deleted Recycle Bin
Thank you John, I will try to do as you say.
Yesterday I deleted a number of items via Control Panel ect. One was the "Great Arcade Hits". This displayed again when I brought up these pages.
At each side of that window I was told "Short of Disc Space - continuously flashing,
AVGVirus: Tried to delete. Alhough it says 'not working' it wil not disappear from the programme list. Says cannot be deleted
I have only C: HDD - 366GB used of 584GB - so have plenty!
Another is the heading previously mantioned, "http://jsr.jsdriver.net
Will post results later
October 20, 2013 - 12:06
#10
Re: deleted Recycle Bin
Hi Les
I hope you are using Safe mode?
If you can't beat the virus/malaware the quickest fix will be a format/reinstall after backing up your data which itself will need a virus check before restoring
I also mentioned downloading the AVG Rescue disc with a clean computer here http://www.dvforums.com/forums/vista-ultimate-problem , this needs using before reinstalling Vista as viruses may be sitting in the boot sector and you could be back to square one. Here's the link http://www.avg.com/gb-en/avg-rescue-cd with instructions, this fix works outside of Windows on bootup and has worked for me helping out others with malware infected computers.
"Short of Disc Space - continuously flashing," is a false scare to make you part with your money, hopefully Malwarebytes used in Safe Mode will sort it out?
Good luck
October 20, 2013 - 19:29
#11
Re: deleted Recycle Bin
Just an update:
Malwarebytes: Impossible (for me) to downloaded to anywhere on the XP computer.
Eventually used the Edit (Win 7) computer to place Malwarebytes on a 1GB pen drive.
All downloads to this USB drive had first been removed in XP, then the drive was formatted.
Malwarebytes was then loaded on the usb drive via Windows 7..
Malwarebytes is now operatng (in Safe Mode) on the infected Sony laptop.
A full scan is in progress. To date infected objects amount to 84 in 47 minutes. Scan continues.
Scan took one hour 31 min, 17 sec and found 1176 infected objects. Deleting failed.
Scanned again. Sane figures. All items were selected. Thermometer travelled 90% - then CRASH.
Both Internet Explorer and Google are now unobtainable.. A cable disconnection is suggested.
October 20, 2013 - 19:35
#12
Re: deleted Recycle Bin
You computer sounds in a bad way
In this FAQ post #8 RKill is mentioned as a possible solution to stop the nasties so Malwarebytes can do it's stuff
Download on your clean computer as before and transfer across, stick with safe mode
If that fix fails I suggest plan B and try the AVG rescue disc from my previous post, this works outside windows and should clean your computer with no trip ups, however there is a risk that the infection is so deep that your laptop may not start after the bad stuff is zapped and you will have to reinstall from your Vista discs, then again all may be OK. only one way to find out.
I hope you have a backup of the data on your Vista computer?
October 20, 2013 - 19:52
#13
Re: deleted Recycle Bin
Some of these nasties recognise the file names of the tools like Malwarebytes, so it can be worth putting the downloaded file onto a memory stick or CD after changing the file name from mbam-setup.exe to something else, say abcd.exe.
October 20, 2013 - 20:42
#14
Re: deleted Recycle Bin
Thanks again for the postings. Will try these tomorrow.
Have just started a third full scan. That reads differently to the last two.
A 34 minutes there is only One Object detected at about 145000 Objects scanned.
Will post final count later..
These web pages were not available just before the start of this scan. Same suggestion offered.
October 20, 2013 - 20:54
#15
Re: deleted Recycle Bin
Hi Les
Cable disconnection or disconnect from Wi fi after Malwarebytes updated could be a good idea, as the viruses/malware won't be able to call home
Best wishes
October 20, 2013 - 22:46
#16
Re: deleted Recycle Bin
OK John. OFF.
Tried all the scans. Differebt figures each time.
Can check all boxes but no deletes.
Nothing will move ir respond to anything.
October 20, 2013 - 23:13
#17
Re: deleted Recycle Bin
Hi Les
Your nasties are blocking malawarebytes behind the scenes
Try davemitch's rename trick to abcd.exe and reinstall malawarebytes with the cable connected after a restart.... f you can
Also try installing RKill
Quote:
FAQ post #8 RKill is mentioned as a possible solution to stop the nasties so Malwarebytes can do it's stuff
Can you do a system restore to a much earlier date, I suspect the nasties will stop you doing this as well, still worth a try, then try the malwarebytes fix again
If everything is still frozen, the AVG rescue disk is your only option whether you reinstall Vista or not
Good night.
October 21, 2013 - 06:22
#18
Re: deleted Recycle Bin
Agree with John, the AVG Rescue disk is probably the only worthwhile option other than a full re-format / re-install. Select the network option when using it though, the program is dated from July 2013 but there are numerous virus updates to install when you run it - I used AVG Rescue on a machine last week, it got rid of the main problems that then allowed all other progs like Malwarebytes, MSE, CCleaner etc to be run.
October 21, 2013 - 11:18
#19
Re: deleted Recycle Bin
Hope it doesn't come to a reinstall.
Do the numerous updates mean for the AVG rescue disk?
A lot of the shortcuts have now stopped working - since last evening.
CCleaner does still work. Trying that again now. More items deleted.
Have deleted some other programmes that can be installed at a later date.
October 21, 2013 - 11:53
#20
Re: deleted Recycle Bin
LesWinn wrote:
Do the numerous updates mean for the AVG rescue disk?
Yes, AVG needs to be able to update itself once it's booted from the CD so your broadband needs to be accessible, once it's updated pull the BB before you run the scan.
October 21, 2013 - 12:16
#21
Re: deleted Recycle Bin
Dave is spot on
I know nothing about CCleaner, it does seem to have good reviews
All these clean up programmes work better if they are installed on a clean computer before infection, after the horse has bolted you are up against it.
AVG works outside windows and shouldn't have any interference from the nasties, although this nasty definitely keeps evolving to stop repairs in Windows from my research, I hope it doesn't get into Linux as well.
If you can finally rid yourself of the bug, with the AVG rescue disk, I just hope that the damage done hasn't crippled Windows, that's the risk you take.
Good luck again
October 21, 2013 - 15:52
#22
Re: deleted Recycle Bin
johnpr98 wrote:
Then consider using Microsoft Security Essentials http://windows.microsoft.com/en-us/windows/security-essentials-download after uninstalling AVG, this sorts out viruses and malware quite effectively and updates regularly for FREE, I ditched AVG 18 months ago in two XP machines and two Windows 7 laptops because AVG Free just let the malware through.
The great thing about Microsoft Security Essentials is that it starts working as the PC is booting up (as it's a Microsoft product and integral with the OS) and does not wait until it's fully operating before starting - so it will catch anything trying to get in during the boot-up process.
October 21, 2013 - 15:53
#23
Re: deleted Recycle Bin
johnpr98 wrote:
I know nothing about CCleaner, it does seem to have good reviews
It's excellent and I have been using it for years - there is now also a version for the Mac, which I use with my MacBook Pro
October 22, 2013 - 12:35
#24
Re: deleted Recycle Bin
Hi Les
Have you had any success?
Best wishes
John
October 22, 2013 - 13:13
#25
Re: deleted Recycle Bin
Security Essentials is installed.
The laptop is with a more skilled friend at the moment.
I will post when there are developments.
October 22, 2013 - 14:05
#26
Re: deleted Recycle Bin
Thanks Les
October 23, 2013 - 17:17
#27
Re: deleted Recycle Bin
Virus eradicated now. Hope I will be able to describe process when I collect laptop tomorrow.
Many thanks to all who have posted help.
October 24, 2013 - 15:19
#28
Re: deleted Recycle Bin
The virus was eradicated using a combination ot Malwarebytes and the DVG boot disc..
To ensure non-return of virus Internet Explorer's history was deleted to include visited web sites and cookies.
October 24, 2013 - 18:29
#29
Re: deleted Recycle Bin
That's good news
I hope all continues virus free from now on for you
I'm presuming DVG is a typo and you mean AVG boot disc
All the best
October 24, 2013 - 19:30
#30
Re: deleted Recycle Bin
I would strongly suggest you don't rely on just MSE but you install both AdBlock Plus and Ghostery - available for most browsers - just follow the instructions, should stop any nasties even appearing on any web page.
October 24, 2013 - 21:15
#31
Re: deleted Recycle Bin
Yes John, AVG; my mistyping.
Another item to add -. Internet explorer. All the history, cookies ect were deleted as it could have been infected. I think it was..
Now Dave: Could you explain please about these prohgrammes you are suggesting. They sound good to have, but I have never heard of them.
What I am experiencing now are various advertisements plastered all over this forum. Sometimes they prevent the typing - although I am typing.
Some are still, some animated and moving. They vary from Hilton Hotels; advertising to join firm for credit card rating, Pay day deals, Gambleing .
One told me my hard disc space was low and gave an incorrect figure. suggested their programme.
Quite a nuisance. How can I get rid of these please? It took three tries to view the forum pages. Ad's on top of DvDoc prevented seeing. ..
October 24, 2013 - 22:00
#32
Re: deleted Recycle Bin
Les,
Your machine remains infected. There is almost certainly a rogue browser add-on / toolbar causing the pop-ups.
They can be a devil to shift.
PM me if you want me to dial into your computer and try to work out what's going on. You will need either TeamViewer or Chrome Desktop Sharing installed.
October 24, 2013 - 22:02
#33
Re: deleted Recycle Bin
No real explanation needed - just Google them then install. AdBlock Plus blocks Ads - simple. Ghostery blocks Trackers, both are aimed at the less experienced user and are easy to setup - just read the info on their respective pages.
October 24, 2013 - 22:36
#34
Re: deleted Recycle Bin
Glad to see the problems seem to have been fixed but, notheless, here (in really boring detail) is how I would approach the problem.
On an uninfected machine, download:
*The manual updater for the above (scroll to the bottom of the page - to the link that says something along the lines of, Manual detection updates for Spybot – Search & Destroy® 1.x)
* CCleaner.
Copy all to a USB stick (or a hard disk or CD).
Go to this website (which is for Hijack This log analysis) and copy the URL to the same device as you just copied the programs.
Start the infected PC in Safe Mode (NOT Safe Mode with Networking) - by booting it from cold and IMMEDIATELY dabbing F8 every half a second until a menu appears; using UP/DOWN arrow keys on keyboard to make the selection (ie moving the highlight there) and pressing Enter.
[NB - Some stupid PC makers have F8 bring you into a boot-from dialogue (though not Sony, I think) but if yours is one of the stupid ones, make sure to select the hard disk from the list, press enter and IMMEDIATELY start dabbing F8 again every half a second.]
Install SpyBot (directly from your removable media) - making sure NOT to allow it to download any kind of update (other than the manual one mentioned next!) at any stage during the install or afterwards.
Once SpyBot has installed, close it and run the updater for it from the removable media. Again, making sure NOT to allow it to download any update at any stage other than the manual one you just used.
Now install CCleaner (directly from your removable media).
Run CCleaner - choosing the (default) Cleaner "tab" (it will be pre-selected) - first run Analyze and, when that's finished, hit the Run Cleaner button at bottom right.
Close CCleaner.
In My Computer (Computer if XP), click ONCE on your C: drive and then right click on it and choose Properties. This opens at the General tab - click on Disk Cleanup.
Choose the C: drive if it offers a choice.
In the first (spreadsheet-style) window that appears after a few minutes, click on Cleanup system files. More minutes will elapse.
Then you'll be back at that spreadsheet-style window - but with a new tab called, More Options. Click on that.
In that tab, click on the BOTTOM-MOST button called Clean up - agree with the dialogue that asks if you want to delete all but the most recent restore points - and wait some more while it deletes them (with Vista this can take a 10-15mins, maybe more).
While you wait, you check progress by clicking on the DiskCleanup tab - once the job is finished, that tab will be active - until then, clicking does nothing.
When you can get back over into that tab, close the window.
Now, run SpyBot (NO don't let it update anything) and click on Check for problems. Watch carefully at this stage - there may be an immediate dialogue about fixing things - agree to do this.
Once it's finished checking it will present you with a list of things that it's found - make sure everything is selected (ticked) and tell it to fix all selected problems.
Quite possibly, it will then tell you that that it needs to run again - because some stuff in memory can't be fixed. If so, agree and then restart the PC (remembering, first, to safely remove the removable media you were using).
If it does require to run again, stay with it because you need to give it permission to run once the program has loaded.
This second running takes longer than the first (and the first can be 40min to 2hrs).
It will zap anything it finds and just leave you back at the main SpyBot interface, which you can then close down.
Next, install HiJack This.
Annoyingly, once it's installed, the only way to run it properly (in Vista, Win 7 and Win 8) is to hunt down its exe file in Program Files (look in Trend Micros) and run it from there as an administrator.
Choose "Do a system scan and save a log file"
The log file will open in Notepad automagically. In notepad, from the Format menu, turn off Word Wrap (if it's on).
Select everything in the log file (by holding ctrl and press A) then copy all (Ctrl plus C).
Click on the link to the HiJack log analyser and paste in the contents of the log in the window that's towards the bottom of the web page. Click on the analyze button below that window.
Now VERY carefully, scroll through the analysed list in the web browser and see if there are any things clearly marked as dangerous or bad.
Then, one by one, tick their respective boxes in the HiJack This program.
Double/treble check everything - ensure that you have only selected the things that really do need to be selected.
Once you're 100% sure, close down any web pages and any open folders and then tell HiJack This to fix the selected problems.
Finally (perhaps) start your web browser in Safe Mode (not Windows safe mode, but the browser's safe mode) and disable any plugins/add-ons/toolbars/search engines that you don't know for sure are safe.
In a HUGE number of cases, the above will sort out infection problems - though it's also worth using CCleaner's Startup Tool to turn off stuff that looks suspicious and also double-checking that nothing dodgy is located in the two Windows Program Startup folders.
Cheers
Bob C
October 24, 2013 - 22:38
#35
Re: deleted Recycle Bin
That's bad news Les, hopefully Gavin can help you to nail the varmit,
A backup of data, format and reinstall of the OS can often be quicker than fixing a broken machine in my experience as these nasties can hide and re-appear
I'll bear your programmes in mind Dave, so far I don't have any issues with MSE as my protection so I will keep the add ons to a minimum
Cheers
October 27, 2013 - 11:52
#36
Re: deleted Recycle Bin
Many thanks Bob for such a complete method to clean this computer. I have copied that if it comes to using it.
It appears to take a very, very long time, The alternative would be, as John's posting suggests, to reinstall.
If I choose reinstall may I ask several questions?
I am told to back up files. If I do this to an external disc, doesn't it take the virus with it. When reinstalled on the "Clean" computer will this not infect it again - back to square one?
I would like to reinstall a number of emails. ("MAIL" on Vista). Where is the string located? On XP it appears much easier to find. The Emails do not seem to have the virus problem.
For a reinstall of Vista I do have three DVD that were made at the time the computer was purchased.
October 27, 2013 - 15:42
#37
Re: deleted Recycle Bin
Hi Les
Viruses are much easier to kill on an external hard drive than a operating system root drive, obviously virus check the external drive from a clean computer before you put the files back on your Vista computer..
I often drag my valued emails to an external drive, just open your email programme and drag to a named folder on your external drive in Windows explorer, not to many at once
There are much better ways than this to copy emails and I will leave others to explain as it's a long time since I've dabbled.
Thanks to Bob for his comprehensive advice, I will keep the post for future reference as well.
Just be aware that after your Vista reinstall your computer will be as it was when you purchased it, you will also have a lot of Windows updates to download and install, any new programmes won't be there
Good luck
October 27, 2013 - 20:58
#38
Re: deleted Recycle Bin
Ran avg rescue again. No adverse results.
Than ran Malwarebytes again. This time 217 objects detected. Now doing a full scan.
On the last scan of malwarebytes, two days ago, nothing was detected.
Always, when booting this computer,two messages immediately display. (1) 'avgui is missing'. It suggests installing avgui.exe.
Press button 'View problem details' and "signature". states event name: 'APPCRASH' and Application name ' avgui.exe'.
The AVG virus logo still displays in the list of potential uninstall of programmes, but the message is 'AVG Dumper has stopped working'
AVG antivirus was deleted when Security Essentials was installed, although the AVG logo still appears in the list of potential uninstall programmes. Delete is refused.
If a reinstall of Vista becomes neccessary can someone tell me the string to find "Mail". please.
October 27, 2013 - 21:12
#39
Re: deleted Recycle Bin
You could try AVG remover from here. It might remove all traces.
October 27, 2013 - 22:25
#40
Re: deleted Recycle Bin
Mail backup in Vista should be as easy as this, found on a google search
October 27, 2013 - 23:50
#41
Re: deleted Recycle Bin
Les,
Has a senior moment this afternoon - meant to reply to thread and, instead, replied to the notification as a PM!
Could you please copy the PM I sent to you and post it in this thread?
I can't find the PM at all!
Once you post it, I'll copy it out and post it under my own name.
Cheers
Bob
October 28, 2013 - 00:19
#42
Re: deleted Recycle Bin
Please tell me how to post this private message.
October 28, 2013 - 09:27
#43
Re: deleted Recycle Bin
Hi Les
Just select the text of Bob's PM, copy the selected text and post the text into a new post on this thread
Thanks
October 28, 2013 - 15:43
#44
Re: deleted Recycle Bin
Tibor; I cannot do this as the browsers and google are infected.Not available..I just need the string from "Computer". please
October 28, 2013 - 21:35
#45
Re: deleted Recycle Bin
LesWinn wrote:
Tibor; I cannot do this as the browsers and google are infected.Not available..
Would be happy to download it for you, zip it up and send it via email if you want. It's only 3meg. Just need to know if you had 2013 or 2014 AVG and if you have 32bit or 64bit windows.
Quote:
I just need the string from "Computer". please
Not sure what you mean by the above but if it means you want the address, here it is: http://www.avg.com/gb-en/utilities
October 28, 2013 - 21:37
#46
Re: deleted Recycle Bin
Les
You can download the appropriate AVG removal tool, from http://www.avg.com/gb-en/utilities onto a clean computer and copy it to your Vista computer with your memory stick, then run it