eBay / Camera / PayPal

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DP2012
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Selling a camera on eBay and somebody won the auction - they paid via PayPal right away, despite the fact that the listing was cash on collection in the description.
 
The buyer is listed as being from Italy. 
 
First he wanted to arrange a courier himself to collect the camera and I said no (as I'd have no proof of postage). 
 
Then he said his uncle was coming to collect the item and could I ring him to tie up - I said no - again, I'd have no proof of postage (and nobody came to me - I didn't give my address out but maybe it is on eBay file somewhere)
 
Lastly he has given me an address in the UK to ship the camera to via a courier. I will get a quote and make sure this is paid in advance. But my question is, is this safe? The address is one he has provided through eBay. As long as I can prove I shipped the item to that address, is there any way he can claim he didn't receive the item? Are there any additional measures I can take? 
branny
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Joined: Nov 6 2001
Re: eBay / Camera / PayPal
Tell him you're refusing the paypal payment (I've heard they can be knocked back later) the terms were cash on collection, so if he has a relative, ask him to pay them and ask them to bring cash when they collect.

Do not follow, I may not lead. Do not lead . . . I may not follow.

flyingscotsman
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Re: eBay / Camera / PayPal
I have shipped equipment to Italy previously but that was when the buyer asked if he could bid first. I filmed it being tested, wrapped and picked up by the courier.  To be fair I had no problem and got great feedback but I would still suggest to cover every aspect of the process. If you have proof it was shipped I can't see how you could do more.
foxvideo
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Re: eBay / Camera / PayPal
I agree with branny, this is well known scam. Refund the Paypal payment and tell him it's cash on collection or no sale - better to lose the sale than the camera and the cash.
 
Save a screen grab of the sale page showing your terms on purchase.

Dave Farrants Fox Video Editing

johnd
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Joined: Mar 8 2009
Re: eBay / Camera / PayPal
I have taken to excluding Italian bids on stuff I sell. I'm sure most Italian eBay users are fine but too many try pulling stunts like this - it simply isn't worth the grief 
DP2012
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Re: eBay / Camera / PayPal
I think you guys are right. This guy isn't keeping up regular contact at all, which is odd considering. 
 
I have logged onto PayPal to issue a refund, and it appears PayPal still keep some of the service charge, surely this can't be right as I'd be out of pocket? Or do I handle this through eBay? Has anybody here actually had to do this before? 
branny
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Joined: Nov 6 2001
Re: eBay / Camera / PayPal
Contact ebay and outline the terms of your sale, which is why you're into the refund part. I'm sure they've encountered it all before.

Do not follow, I may not lead. Do not lead . . . I may not follow.

DP2012
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Re: eBay / Camera / PayPal
I have refunded the payment and marked it back as "unpaid" on eBay. 
 
However, eBay took about £70 odd quid from me from the sale the other day, how do I go about getting this back? I have checked all the options for the transaction, and all I see is relist? 
 
EDIT: found cancel transaction hidden within a different header. I stated my reasons and was given the following:
 
"Your case is now open. The request to cancel this transaction has been sent to saidbungara.
saidbungara has 7 days to respond to the request. We will notify you when saidbungara responds.
   If the buyer agrees to cancel the transaction, this case will be automatically closed and you will receive a final value fee credit.
   If the buyer declines to cancel the transaction, this case will be automatically closed and you will not receive a final value fee credit.
   If the buyer does not respond to the request, you can close this case after 7 days to receive a final value fee credit."
johnd
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Joined: Mar 8 2009
Re: eBay / Camera / PayPal
Typical eBay, if this guy declines to cancel you will be out of pocket. This 'buyer' is not entitled to buy this item and therefore should not be allowed any input in this situation.
flyingscotsman
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Joined: Aug 5 2013
Re: eBay / Camera / PayPal
Get them on the phone, they react better to an angry voice, we have had success that way.
DP2012
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Re: eBay / Camera / PayPal
Update: the buyer cancelled the transaction when asked, therefore eBay will refund all funds taken. I have stated if he want to give his UK contact the money and pay me in cash, I'd happily still sell it to him. 
DP2012
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Re: eBay / Camera / PayPal
Just a quick update, I never heard from the buyer again RE buying the camera via cash, which makes me think it could have been a potential scam :-( 
branny
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Joined: Nov 6 2001
Re: eBay / Camera / PayPal
Not surprised - They'll be on to the next gullible cam deal I'm sure

Do not follow, I may not lead. Do not lead . . . I may not follow.