Mac OSX and PIPEX ADSL

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Motionwerk
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Joined: Aug 8 1999

Anyone using Mac OSX to connect to PIPEX ADSL service? I am stuck.

bcrabtree
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Joined: Mar 7 1999

I've set up internet access on two Mac OS X systems and on both it was pretty painless.

I don't think that there are any particular issue with Pipex's ADSL using any different techniques to any other ISP, so, hopefully, if you can tell us more about the problem, we'll be able to help.

What we need you to include there is info about what modem (make, model and type); precisely what version of OS X you are using - it probably should be 10.1.3 - and a description of what you've tried and what's not been happening.

Bob C

bcrabtree
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Joined: Mar 7 1999

Here are some useful urls specific to Pipex ADSL:

The first is the settings that need to be input - but read the caveats there first.

The second is to a page where you can download a variety of setup guides in PDF format.

When you see the choices you have to make to get the right guide, you will also realise, I hope, that it will be hard for anybody here to help unless you tell them some specifics about the type of service you have.
http://www.dsl.pipex.net/adsl/support/install/settings.shtml
http://www.dsl.pipex.net/adsl/support/setup-guides/

Bob C

Motionwerk
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Joined: Aug 8 1999

Bob, I was looking around trying to find some answers and I don`t like what I have found - http://bbs.adslguide.org.uk/showthreaded.pl?Cat=&Board=pipex&Number=237435&page=0&view=expanded&sb=5&part=
I have tested my exchange and bingo - it is one with the problem.
Apart from my connection going dead from time to time, I have installed PIPEX OK on the PC, problem with Mac is as follows - done everything in the guides, modem tests OK, green lights ON, computer connects and than fails on PPP - with the same settings as PC. BTW I am going to try this - http://homepage.mac.com/antoniostrijdom/btosx.html
Goodnight Bob

bcrabtree
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Joined: Mar 7 1999

Blimey, talk about problems:

OSX itself - which can crash fatally if you unplug the Alcatel USB modem while the Mac is running!

Unstable OSX drivers

BT's exchanges throwing wobblers.

Please keep us posted.

Cheers

Bob

dave howard
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Joined: Apr 26 2002

I had the same problem. I was operating on osx10.1.2 [which came with my new imac G4] with the alcatel modem, via pipex. I couldn't connect through my ppp set up. Eventually I tried upgrading to osx 10.1.3 & 10.1.4 which solved the problem.
good luck

Dave

Motionwerk
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Joined: Aug 8 1999

Dave

Did you have to change PIPEX PPP settings ?
I have no luck trying to follow PDF manual.

dave howard
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Joined: Apr 26 2002

after I installed osx10.14 I selected Active Network Ports/deleted all the configurations/uninstalled the alcatel modem/shut down the computor/disconnected the modem/re-booted/re-installed the modem/reselected the alcatel modem in the Active network Ports and moved it to the top of the list/selected PPP in the TCP/IP section/In PPP section filled in 0 for telephone, username@xtreme.pipex.net for Account Name and filled in password. In PPP OPTIONS I ticked 'connect automatically when starting TCP/IP applications,disconnect when user logs out and redial if busy, plus sens PPP echo packets and use TCP header compression. PROXIES left blank and the selected Null modem 115200 in MODEM section. Then selected INTERNET CONNECT and clicked on connect button.

I'm still having problems from time to time with my computor going in to a coma rather than just sleeping, but I seem to be ok on the adsl connection now.

Dave

Benfrain
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Joined: Feb 23 2001

If you have a spedtouch the driver works fine, EXCEPT the driver is quite simply pants. Once connected you will not be able to put the mac to sleep properly, it will only go into screen saving mode but all the fans (if you have them) will continue to spin.

The other pain is that if you disconnect, but the machine to sleep, wake it back up and try to reconnect - it won't, you will have to restart the system.

Another pain is that if you boot into OSX, start another app, do some work in say, word and then try and connect - it won't, you will have to restart.

Alcatel have yet to address these issues, although there was once a beta driver on the french adsl forum which you could edit the package (using BBedit etc) so that it works with UK modems but I can't remeber what I did with that driver! i think if you do a search on the adsl forum you should find it.

Independent Film
www.spiralfilm.com

dave howard
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Joined: Apr 26 2002

This was the reply I got from Alcatel when I contacted them.

"With regard to the instability that is encountered when using the Speed Touch USB under Mac OS X:
We investigated the problem and  found  instability in some individual cases. The instability seems to occur in the interface between the MAC and our driver.

We are closely following up this problem and will inform the users through our website of any progress.  (speedtouchdsl.com / support)

Below are some tips regarding the installation and the use of the driver:

1)Please verify with your Service Provider if OS X is supported !
2)Download the driver from the Alcatel website directly  into  OS X  (not OS 9)
3)Unpluging the modem while OS X is running may render OS unstable: The workaround is to not unplug the modem.
4)The system may become unstable if the Alcatel Diagnostics icon is left open for a time or if ST USB dockling is present in the Dock.  The workaround is to close the Diagnostics.

We thank you for your understanding.

Thank you for making ALCATEL products part of your Internet Solution.

Kind Regards,
Michael Köster
Alcatel Helpdesk"

I'm still having almost daily problems in the 'sleep' mode i.e. I have to manually restart the computor if it has been left unused for any length of time, but as long as I make the re-connection to the modem the first thing I do when it re-boots, then It connects almost everytime.

Dave

Benfrain
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Joined: Feb 23 2001

Yes, the driver is poo, and there is nothing more complicated than that. If you use a router to connect to the adsl instead and then go Lan to your router you get no such problem...

Suffice to say, I am seriously considering a router!

Independent Film
www.spiralfilm.com

Motionwerk
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Joined: Aug 8 1999

I am still fighting. Formated HD, started fresh. Have done this on the day when the PIPEX network died for a 24hr. I went so insane that for a moment wanted to sell my G4 Cube. To be honest Mac OS X stinks. It might be nice to look at but to ask a user to install all this upgrades is a joke. Now, how do i connect usb modem to a router.
Do i need another upgrade or just a little voodoo will doo.But than again I might be dim.

GG
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Joined: Mar 16 2002

Hi,

I thought I would add my tuppence-worth as I have spent quite some time investigating how the Alcatel USB modem works. Although only PC and Mac are supported I thought I would connect it to a BSD (Unix) box - instead of windows or Mac - to use as a gateway onto the Internet for the rest of my network (better security etc). I don’t know if anyone else has managed this yet but without a great deal of hassle, it now works. The trick was to find the firmware for the modem, which is loaded up every time you reboot your PC or Mac. It happens to be alcaudsl.sys hidden in the /windows/system and looks like the same file but renamed – as is used on a Mac. I then copy it to the BSD PC and force it to load the file into the modem at boot time before opening PPPoA.

You are correct that the driver is pants on a Mac and I can’t understand why because OSX is based on BSD. I have now had my BSD box running for over a month and its absolutely rock-solid (with BTOpenworld though).

On BSD - as with OSX - if you unplug the modem you get a Kernel panic and only the power switch will resolve things. This isn’t too surprising though as PNP is still not as well developed under BSD/OSX as it is on windows. Removing hardware without warning does cause it to sulk.

Is it because they would prefer everyone to use PCs, and don’t care too much for Macs that the driver for a PC is much more stably implemented? Who knows?

I also wonder if there is some sort of backhander going on at BT with Alcatel. There are many better ADSL modems on the market at similar prices that are far less painful/messy to set-up, but they still insist on imposing this one on you when you sign up. Personally, I would have used the money towards a different make if I hadn’t had to buy the Alcatel modem as part of the contract.

Do other ISPs do this too? Is the default modem Pipex give away, an Alcatel as it looks like it from their site?

And why does it have to be that revolting green?

Ok rant over.

BTW Draytek do a router the Vigor 2200usb that you can plug an Alcatel speedtouch into: www.draytek.co.uk This should take the pain out of it. But some Voodoo might help too

GG

[This message has been edited by GG (edited 08 May 2002).]

BSOD - a truly unique Microsoft innovation!

dave howard
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Joined: Apr 26 2002

Motionwerk

If you are still having problems with your set up, take a look at
http://homepage.mac.com/antoniostrijdom/btosx.html

This shows in detail how to set up using BTopenworld. You just need to substitute the Pipex details for the openworld ones.

Motionwerk
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Joined: Aug 8 1999

Dave
I have tried this a while ago - didn`t work.
There is a chance it could be a hardware problem, etc. I will also try to go back to the OS 9.

Benfrain
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Joined: Feb 23 2001

Motionwork, you shouldn't have a problem setting up the OSX driver for adsl with an Alcatel modem. It is relatively straightforward, so if you have followed the instructions and also tried the BT ones I think there is definately a problem. If you can set it up in OS9 then it is probably something you are/are not doing correctly in OSX. Let us know if you get it working with OS9...

The best bet with a router it to dump the alcatel frog, connect a router to your adsl and connect to the router with the ethernet port on your cube. That way there is no drain on the usb ports etc and adsl stays ethernet right the way from the exchange to your computer.

However, if you can live with the fact that the Alcatel OSX driver won't let your mac go to sleep properly it has been hassle free for me for the past 6 months.

[This message has been edited by Benfrain (edited 08 May 2002).]

Independent Film
www.spiralfilm.com

dave howard
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Joined: Apr 26 2002

I trashed my Alcatel diagnostic icon on my dock 72 hours ago and I'm NOT having any problems now with the sleep function anymore. All running smoothly!

Benfrain
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Joined: Feb 23 2001

Now that is interesting as I don't have the alcatel diagnostics in my dock but I do have the sleep problems...

Are you saying that your mac goes compeletely to sleep when connected, including discs, fans and all? And then when you wake back up your connection comes back to life?

Independent Film
www.spiralfilm.com

dave howard
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Joined: Apr 26 2002

Ben

I was obviously living in a fools paradise. On closer examination I find that my fan is still gently whirring in the background when in 'timed' sleep mode, but it does at least 'wake up' ok from this state and allow me to continue working without having to re-boot. However if I select 'sleep' from the drop down menu, it disconnects the modem, causing a freeze and a manual re-boot.

Dave

Benfrain
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Joined: Feb 23 2001

Yep, that's more like it!

Just wish Alcatel would get their arses in gear and get a decent driver sorted out!

The good thing for users thinging about adsl now is that they don't have to have one of these frogs, they can just go self install and get a router and then they will have none of this trouble!

Independent Film
www.spiralfilm.com

dave howard
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Joined: Apr 26 2002

stop sounding so cheerful about it!

Benfrain
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Joined: Feb 23 2001

A solution for the osx and speedtouch usb problem after sleep...

All you have to do is log out and then log in and connect, works every time. Just hope the 'not far off' 1,6 drivers mean we don't even have to log out...

Independent Film
www.spiralfilm.com

dave howard
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Joined: Apr 26 2002

Update 10.1.5 is now out and seems to address the 'sleep' issue. No problems so far. ........