Please tell a beginner...

17 replies [Last post]
Bigswede
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Joined: Feb 28 2001

Hi!
I`m considering to buy the DV-Now AV but I wish I knew more about it (and about computers in general) I have a PIII 500 MHz with 192 MB RAM, ATI Rage fury 32 MB graphics, HD 6 GB, CD, planning to reformat and install Win2k and and a big HD (30 or 46 G)Will any 7200 rpm HD be fast enough? Am I missing something important and expensive. Thanks in advance for any input!

FAST
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Joined: Dec 4 2000

The hard drive you capture video to should be a DMA-compatible drive, with a spin-speed of 7200rpm or more and a minimum data transfer rate of 4 MB/s. eg. ATA-66 or ATA-100 drives. Alternatively, you could use SCSI drives but they are more expensive and require a SCSI controller card.

FAST UK Technical Support

allan
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Joined: May 1 1999

Your drives will be plenty fast enough, they should be UDMA66 rather than 33 or even better,100

dpalomaki
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Joined: Jan 2 2001

If adding a UDMA66 or UDMA100 hard drive, be sure that you have the proper cable. You cannot use the older type cables and still get UDMA66 speed.

dinger
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Joined: Feb 20 2001

quote:Originally posted by dpalomaki:
If adding a UDMA66 or UDMA100 hard drive, be sure that you have the proper cable. You cannot use the older type cables and still get UDMA66 speed.

I would never buy this product againa s I have had nothing but trouble and technical support is non existent from Dazzle. There has to be a better product ont he market.

allan
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Joined: May 1 1999

I simply cannot agree with DINGERs comments! The card is excellent and and I found the technical support very good indeed.

Jumpstart
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Joined: Mar 10 2001

quote:Originally posted by Bigswede:
Hi!
I`m considering to buy the DV-Now AV but I wish I knew more about it (and about computers in general) I have a PIII 500 MHz with 192 MB RAM, ATI Rage fury 32 MB graphics, HD 6 GB, CD, planning to reformat and install Win2k and and a big HD (30 or 46 G)Will any 7200 rpm HD be fast enough? Am I missing something important and expensive. Thanks in advance for any input!

I can't recommend this card, because it seems there are still plenty of well known problems with it. I'm trying myself since almost 2 weeks to install this card without any success. Dazzle support itself is incredible slow (if they reply at all!!) and absolutely worthless.
Always giving the same wrong answers (standard), not listening and probably overworked. It's a shame that we have to pay $500 for it and Dazzle acts like being not responsible for helping their customers.

Check out bcastvideo.com. There you find the same questions again, find the same stupid
answers from Dazzle and lots of frustrated people, too.

Hope you get a better product and let me know what you choose.
Thank you,
Lutz Meerwarth

dpalomaki
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Joined: Jan 2 2001

From the posts that I read, DV.nowAV does not run on many Dell Dimension 4100 systems. Note that Dell systems are not generic IBM PC compatible - they have Dell-specific features that apparently do not get along with the DV.nowAV board hardware, at least in the standard configurations.

That may be the underlying problem that jumpstart (and several others) is facing.

Vinnie
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Joined: Mar 7 2001

We are a Dell 4100 user. But I will tell you that Dazzle indicating that Dell is the reason why the Dazzle acrd will not work is CRAP. I have tried my Card in three different PCs, Dell, HP and Clone, with Three different DV Cams and three different op systems. the outcome is always the same. The output from the I.Link to the DV CAM dose not sync up. The video is choppy.

Dazzle support does not respond to my requests for help.

So, now I am contacting the New York State Atorney Generals office to file a formal complaint against Dazzle and the reseller, Video Guys, I am also contacting Tom Martino, WABC RADIO, THE TROUBLE SHOOTER.

This is such bull shit. Dazzle has a bad batch of cards and refuses to address the issue. To bad!!

Vinnie

Mike D
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Joined: Dec 21 2000

Funny, in another tread you said "Two computer systems".. Now it's three? I also find that most users having troubles are Dell 4100 users. My buddy just got the card (per my suggestion) and called me to tell me how great it worked and how easy it installed. I'm pretty sure Dazzle is correct. The Dell 4100 is the problem here.

Bigswede
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Joined: Feb 28 2001

Seems that there are so many disappointed Dazzle users out there so may be I should go for the DV-Raptor instead. Too bad it´s got no analog I/O but it looks like most users agree that it´s reliable and easy to work with.

dpalomaki
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Joined: Jan 2 2001

Well, Canopus does offer a good tech support FAQ on their web site. Be great if Dazzle could provide a similar resource.

Reading it you will find that some motherbaord combinations do not work with Raptor and/or other of their products. Interesting to note that the Dell 4100 is NOT among the MB listed as working with Raptor. Reearch carefully before you buy.

Mike D
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Joined: Dec 21 2000

Also, before you judge the DV Now.AV based on forums like this one where most posts will be for technical support you should first check out forums by competetors products. Looking at this forum one would think that the DV Now.AV was full of bugs which simply isn't the case. Most of it's users are extremely happy and are busy editing video and being creative in the process. Also, this forum actually has company support so you have a better chance of actually getting help if you should need it. I agree there should be a FAQ so we can send people with common known issues to the FAQ.

Trey Sharpton
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Joined: Apr 2 2001

I just got it a week ago. I set it up in about 30 minutes and it works great. Perfect quality with no sound or video glitches. I wish there was something like this years ago! Thanks to Mike D. for turning me on to this.

Trey

FAST
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Joined: Dec 4 2000

Dpalomaki/Mike D/Trey Sharpton

Many thanks for the positive feedback!

Since the Dazzle merger, as with any merger, there has been a degree of confusion as to who is responsible for what. We are slowly coming to terms with this. The FAST input into this forum comes primarily from FAST UK. Although we don't actually sell any of the Dazzle products anymore, we felt that we had some sort of responsibility for - and pride in - the FAST brand and these forums were set up to try and provide a means of peer support with manufacturer back-up.

The www is a worldwide resource and we will endeavour to help wherever we can, but frankly, we're not interested in, nor can we do anything about to be honest, users who are patently not impressed with the product posting foul-mouthed threats of US law suits.

We're sorry if you don't like the products. Please take them back to your supplier and ask for your money back. We're here to try and help fix problems, and while we will obviously provide feedback to the relevant parties, this is the main purpose of this forum.

Best regards

FAST UK

FAST
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Joined: Dec 4 2000

Fair point about the FAQs though - we will look into this!

FAST UK

Mike D
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Joined: Dec 21 2000

I for one would like to give a great big *Thanks* to you guys over the pond at FAST UK for continuing to support us. We really appreciate it.

FAST
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Joined: Dec 4 2000

We have written a new list of FAQ's, covering common problems and issues which were not included in the Readme files. It is in the DV.now and DV.now Lite section of the forum, but also applies to DV.now AV. We hope you find it helpful.

FAST UK Technical Support