Stills capture from Panasonic DV camcorder

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Joined: Sep 14 2001

I'm using Panasonic DV Studio 1.1 s/w to capture stills via supplied serial lead from a DS33 onto a laptop running W2000. Capture is unreliable - I have to acquire each image on average about 3 times to get one successful.
I've heard of similar problems with DV Studio 2 and W2000 so I suspect its a W2000 compatibility problem.
Any ideas?