Western Digital External 500Gb drive fault

6 replies [Last post]
caryjoy
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Joined: May 10 2005

Hi Chaps, my 500Gb drive has decided to throw a wobbly on me. I use the externalndrive either by Firewire or USB but at the moment it shuts down one of my machines but when connected to the other it just switches on but does nothing. On the machine that it justs sits & does nothing the PC tells me that there is a USB Storage device connected but I can't seem to pick up the drive & transfer the data.
The drivers are all upto date & when I go into the Device Manager there are no faults showing!
Any help is appreciated.
Thanks

mooblie
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Joined: Apr 27 2001

Hi Cary - just to re-iterate my suggestion - try and remove the drive from the external case - it will probably be a standard IDE bare drive inside - which can be installed directly in your PC case on a spare 40-way ribbon cable and 4-way power connector. At least if that works, you can (a) retrieve your data, (b) confirm it is the Firewire/USB adapter board in the external case that is faulty and not the hard drive itself. If you can do all this cleanly, you can then put the drive back in the external case for a refund/replacement. HTH.

Martin - DVdoctor in moderation. Everyone is entitled to my opinion.

harlequin
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Joined: Aug 16 2000

He did
It was a SATA ( thats where problems started )

Gary MacKenzie

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mooblie
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Joined: Apr 27 2001

Ah! I didn't know that.

I suppose you (Cary) don't have an internal SATA connection to try the bare drive on?

Martin - DVdoctor in moderation. Everyone is entitled to my opinion.

caryjoy
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Joined: May 10 2005

Mooblie, did that! Drive spins up but system can't see it! Checked Bios & seems like the drive itself is Kaput. However I have another case, put this drive in this case, fired it up & the system acknowledges that there is a USB connection to a mass storage device but you can't "use" it as it does not recognise it as a drive. The control panel in "manage" sees the device but I can't do anything with it!!
Western Digital advise they will take it back & repair/replace but will not retrieve my data! I could go to WD's approved data recovery companies but they want an arm & a leg!!
I'm pondering as to what to do!

Dave R Smith
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Joined: May 10 2005

If not under g'tee, could ask for quote from local specialist to retrieve data.
If under g'tee for parts - but not data retrieval, could say to them you will pay same amount as local chap - that will mean you don't have to incur 2 postage costs and 2 delays for processing and saves buying another HD for local company to deliver copied data.?

Mark M
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Joined: Nov 17 1999

If you do go down the date retrieval path, may I recommend http://www.retrodata.co.uk/.
I have no commercial connnection! He has an excellent reputation.

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